Italy: Developing our Second Home Market - BNP Paribas
Italy: Developing our Second Home Market - BNP Paribas
Italy: Developing our Second Home Market - BNP Paribas
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From From a bank bank with with multiple multiple forms forms<br />
of of access… access…<br />
ATM Internet<br />
Telephone<br />
reception<br />
services<br />
Branches<br />
Interactive<br />
Voice<br />
Servers<br />
Retail Banking in <strong>Italy</strong><br />
?<br />
Get Closer to the Client Anytime :<br />
the Integrated Multi-Channel System<br />
Specialised<br />
after-sales<br />
services<br />
Mobile<br />
Phone<br />
Call<br />
centres<br />
… to an integrated multi-channel<br />
banking<br />
Branch network<br />
Internet<br />
Customer<br />
Relations Center<br />
CRC<br />
A virtuous circle<br />
Profitability<br />
Contact<br />
+ Service = Sales<br />
Loyalty<br />
Satisfaction<br />
Leveraging <strong>BNP</strong> <strong>Paribas</strong> know-how and skills<br />
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