Australia Post Annual Report 2008–09

Index
Australia Post Annual Report 2008–09
Graphs, tables and charts
(not including Financial and Statutory Reports) Pages
Australia Post retail outlets 24
Capital expenditure 11
Directors’ attendance at meetings 45
Diversity profile 39
Dividends declared 11
Employee turnover 39
Employment by occupation 39
Executive committee 47
Five-year trends 11
Labour productivity 10
Lost time injury frequency rate 40
Mail volumes 11
Operating profit before tax 10
Organisational structure 48
Return on average operating assets 11
Revenue 10
The price of a basic postage stamp 18
200-year anniversary, Australia Post’s 3, 6, 9, 26, 37
Notes: Information that satisfies a statutory reporting requirement
is indexed separately (see pages 118–20).
IBC = inside back cover
A
Aboriginal and Torres Strait Islander people: see Indigenous employees
ACCC; see Australian Competition and Consumer Commission
access to mail services 127, 128
accounting estimates and assumptions 62
accounting policies and standards 60–70
Address Replatform project 19
address updating services 4
ageing workforce 39
agency services & retail merchandise 4, 8, 9, 10, 12, 23–7, 63
A-IFRS (Australian equivalents of International
Financial Reporting Standards – IFRS) 11
Air Mail service 3, 30
Acquisition Mail 16, 17
address recognition 19
Advertising Management System 20
amortisation 54, 64, 67, 68, 70, 72, 84, 92, 93, 108
archiving and retrieval, internet-based 4
articles posted: see mail articles handled
Asia and Asia–Pacific region 29
assets, intangible 56, 62, 68, 92, 93
assets and liabilities 50, 55, 62
attendance rates 13, 40
audit, letter service 19
Audit & Risk Committee 42, 44, 45
Auditor-General’s Report on performance standards 50, 111–17
auditors, internal and external 42
Australia Post Corporate Responsibility Report 3, 37
Australia Post Superannuation Scheme (APSS) 80, 81
Australian Accounting Standards and Interpretations 60–61
Australian Address Reference Files 18
Australian air Express 5, 32
Australian Competition and Consumer Commission 8, 17
Australian Lifestyle Survey 20
Australian Postal Corporation Act 1989 (Cwlth) 3, 19, 23, 42, 44, 60
B
balance sheet 11, 50, 55, 62
banking services 23, 26
basic postage rate 8, 10, 11, 17, 18, 19, 125
Beijing Olympic Games 26
bicentenary, Australia Post’s; see 200-year anniversary
bill payment services 4, 23, 24
board of directors 8, 42, 43, 46–7, 48
bonds 11
borrowings: see loans
brand, the Australia Post 8, 9, 22, 37
bulk mail 4, 12, 17, 19
Bulk Mail Partner program 19
Bushfire Appeal, Red Cross Victorian 6, 37, 38
business combinations 61, 62, 85
business segments: see core businesses; segment information
C
capital expenditure 10–11
capital investment 10
carbon emissions: see greenhouse gas emissions
cash and cash equivalents 55, 57, 63, 99, 100, 103, 107, 108
cashflow hedges 64, 73, 74
cashflow statement 50, 57
cash management 11
Click and Send service 7, 9, 12, 29, 30, 32, 33
code of conduct 38
collaborative mail use solutions
collectables 4
commitments 58
Commonwealth Authorities and Companies (CAC) Act 1997 42, 44, 60
Commonwealth Privacy Act 1988 123
Community Champions 38
community investment and involvement 6, 38
community postal agencies/agents 24, 126
community service obligations (CSOs) 8, 17, 19, 23, 110
complaints resolution 110, 121
complementary retail products 4
computer software, accounting for 68, 72, 84, 88, 89, 90, 93, 101
consolidation, basis of 61
consumer list rental 4
consumer price index 125
contacts, Australia Post 135
contingencies 59
contractors 3, 8, 38, 43, 58n
controlled entities 11n, 55, 57, 70, 75, 77, 87, 98, 99, 103, 105n, 106
core businesses/competencies 8, 9, 10, 12, 15–34
corporate governance 42–5
corporate plan 42
corporate responsibility 3, 7, 35–41
Corporate Security Group 45
corporate sustainability strategy 7
Council Community Update 18
Country Age Pension Fuel Card, Western Australian 22, 26
courier services: see Express Courier International,
Messenger Post Couriers
credit markets 111
credit rating 51
Customer Locator 18
customer service 19, 23
customers served 7, 12, 23, 25
Australia Post Annual Report 2008–09 | Financial and statutory reports 131