Australia Post Annual Report 2008–09

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12 Our business Key business results and the year ahead Our core businesses Letters & associated services (see pages 16–21) Revenue • Revenue from domestic letters increased by 0.7 per cent. • eLetter Solutions, PrintSoft and Decipha again achieved revenue growth. Results and highlights • Delivered 95.5 per cent of domestic letters on time or early. • Delivered 97.5 per cent of bulk mail on time or early. • Invested in major programs to improve operational efficiency and flexibility. • Continued to operate one of the world’s most inexpensive and reliable letters services. The year ahead • We will continue to develop innovative mail products and services, including complementary digital solutions. • We will stimulate mail volumes by continuing to promote physical mail. • As costs outstrip letter revenue, new revenue sources will be sought for the letters & associated services portfolio. Australia Post Annual Report 2008–09 | Report of operations Agency services & retail merchandise (see pages 22–7) Revenue • Retail merchandise and philatelic products revenue increased by 4.8 per cent. • Agency services revenue increased by 1.7 per cent. Results and highlights • Maintained Australia’s largest retail network, with 4,433 outlets (including 2,541 in rural and remote areas). • Served around a million customers every business day in our retail outlets. • Conducted 1.3 million Australian passport interviews and became the first external entity permitted to process British passport applications. • Sold our millionth gift card. The year ahead • We will continue to invest in new technology to enhance our point-of-sale and multi-channel capabilities. • We will further develop our diverse range of agency services, with an emphasis on identity services. Parcels & logistics (see pages 28–33) Revenue • Revenue from domestic parcels increased by 4.5 per cent. • Express Post revenue increased by 8.5 per cent. • Revenue for Sai Cheng, our joint venture in China, increased by 56.4 per cent. Results and highlights • Delivered 96.4 per cent of large parcels on time or early. • Delivered 99 per cent of Express Post items on time or early. • Post eParcel volumes increased by 13 per cent. • Online processing of our international parcel services became available with the launch of our Click and Send service. The year ahead • We will continue to invest in technology that will improve our efficiency and the customer experience. • We will expand further into the business-to-business parcels market. • We will expand our Sai Cheng operations in China and look to further extend our international logistics activities.
Our business Performance against targets 2008–09 Targets Financial Revenue base of $5.24 billion. We earned revenue of $4.99 billion. Profit before tax of $575.1 million. We made a before-tax profit of $380.9 million. Return on average operating assets of 17.8 per cent. We achieved a return on average operating assets of 12.2 per cent. Return on equity of 24.6 per cent. 1 We achieved return on equity of 15.4 per cent. 1 Service Deliver 94 per cent of domestic letters on time. We delivered 95.5 per cent of domestic letters on time. Maintain 4,000 retail outlets, including 2,500 in rural and remote areas. We maintained 4,433 retail outlets, with 2,541 of these in rural and remote areas. Maintain 10,000 street posting boxes. We maintained 16,055 street posting boxes. People Achieve attendance rates of 94.4 per cent. We achieved attendance rates of 94.6 per cent. Reduce our lost-time injury frequency rate to 6.6. We sustained 7.1 lost-time injuries per million work hours. Achieve employment of 605 Indigenous Australians (including trainees). 1 Return on equity excludes the corporation’s superannuation assets. 2008–09 Performance We employed 605 Indigenous Australians (including 33 trainees) (1.7 per cent of our total workforce). Australia Post Annual Report 2008–09 | Report of operations 13
Page 1 and 2: 1809 2009 Australia Post Annual Rep
Page 3 and 4: Over the past 200 years, Australian
Page 5 and 6: Our business Celebrating 200 years
Page 7 and 8: For 200 years, we have developed ou
Page 9 and 10: We handled 5.3 billion items of mai
Page 11 and 12: Our business Managing Director’s
Page 13: Mail volumes m 6,000 5,000 4,000 3,
Page 17 and 18: Core businesses Australia’s posta
Page 19 and 20: Core businesses Letters & associate
Page 21 and 22: Collaborative solutions across the
Page 23 and 24: Rewarding customer loyalty Australi
Page 25 and 26: Core businesses Agency services & r
Page 27 and 28: 1968 Behind the front counter of th
Page 29 and 30: Sending home comforts to the world
Page 31 and 32: Core businesses Parcels & logistics
Page 33 and 34: 1936 Transporting mail from the SS
Page 35 and 36: Expanding Business, Naturally When
Page 37 and 38: Corporate responsibility From a wor
Page 39 and 40: Corporate responsibility Highlights
Page 41 and 42: Employment by occupation % Administ
Page 43 and 44: 1950s A postie delivering mail in s
Page 45 and 46: Human Resources Committee Incorpora
Page 47 and 48: Treasury A comprehensive and pruden
Page 49 and 50: Mark Darras LLM, BA LLB, BEd Direct
Page 51 and 52: Contents - Financial and statutory
Page 53 and 54: Statements by directors for the yea
Page 55 and 56: Australia Post Annual Report 2008-0
Page 57 and 58: Balance sheet as at 30 June 2009 No
Page 59 and 60: Cashflow statement for the year end
Page 61 and 62: Schedule of contingencies as at 30
Page 63 and 64: Reference Title Nature of change to
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Where settlement of any part of the
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(iii) Translation of group companie
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(ii) Held-to-maturity investments N
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is increased to its recoverable amo
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2 Revenues and other income Revenue
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4 Finance costs Bonds (1) Interest
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5 Income tax (continued) (e) Unreco
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9 Non-current assets - trade and ot
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11 Investments in jointly controlle
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12 Superannuation (continued) (v) C
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13 Analysis of property, plant & eq
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15 Investment properties Opening ba
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20 Provisions Current provisions An
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22 Analysis of total equity (contin
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24 Dividends paid Final ordinary di
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26 Segment information (continued)
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27 Key management personnel remuner
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27 Key Management personnel remuner
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28 Related parties (continued) Tran
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29 Financial and capital risk manag
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32 Corporate information The financ
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Auditor-General’s report - perfor
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Domestic letter service monitor for
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Survey certification for the year e
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Reserved/non-reserved services for
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Australian Postal Corporation Act 1
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Statutory reporting requirements fo
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Consultative arrangements The Stake
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Australia Post - the statistics for
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5 Mail delivery network Private hou
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9 Overall letter service performanc
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Index Australia Post Annual Report
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I (continued) interest 11, 57 inter
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Contact details Australia Post Head
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Stamp gallery 2008-09 Australia Pos
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AAT: International Polar Year 2007-
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Australia Post Annual Report 2008–09

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