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Australia Post Annual Report 2008–09

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I (continued)<br />

interest 11, 57<br />

interest rate swap contracts: see swap contracts<br />

interest rates 11, 45<br />

internal control framework 44<br />

international couriers: see Express Courier International<br />

international logistics: see Sai Cheng Logistics International<br />

international parcels service (see also Click and Send) 7, 30<br />

inventories 64<br />

investment properties 57, 62, 63<br />

iPrint 5<br />

IT Group 39<br />

J<br />

joint ventures/jointly 5, 80, 11n, 12, 29, 32, 54, 55, 56, 58, 59,<br />

controlled entities 61, 62, 65, 71, 73, 75, 76, 78<br />

L<br />

labour productivity 10, 11<br />

land and buildings 58<br />

leases 62, 63<br />

letters (see also volumes)<br />

automated sorting of 19<br />

delivery of 3, 6, 13, 15, 40, 120, 121, 131<br />

domestic 10, 12<br />

international 19<br />

viability and relevance of 3, 20<br />

letters business/& associated service(s) 4, 8, 9, 10, 12, 15, 17–21, 129<br />

liabilities 55<br />

licensed collectibles 26<br />

licensed post offices (LPOs) 23, 24<br />

Licensee Advisory Council (LAC) 23<br />

licensees 5, 8, 23, 38, 43<br />

liquidity risk 116<br />

list rental services 4<br />

loans 63<br />

Local Area Mail Made Easy 19<br />

logistics business/services 9, 10, 32<br />

(see also international logistics; parcels & logistics business)<br />

long-service leave 62, 69, 87, 96, 97<br />

lost-time injuries / LTIFR 13, 40<br />

M<br />

mail articles handled 7, 130<br />

Mail Channel Response Devices 18<br />

mail delivery performance: see letters, delivery of<br />

mail marketing 16<br />

mail network 20, 127<br />

Mail Redirection & Mail Holding Services 20<br />

mailroom services (see also Decipha) 6, 19, 20<br />

make-good provisions 62<br />

Messenger <strong>Post</strong> Couriers 30, 41, 68, 85<br />

money orders & transfer services 4, 24, 26<br />

motorcycle safety 40<br />

MYER one 21<br />

N<br />

National Change of Address service 18, 20<br />

New Directions 33<br />

non-English speaking backgrounds, employees from 39<br />

Notes to and Forming Part of the Financial <strong>Report</strong> 60–109<br />

O<br />

occupational health and safety 39, 40, 44, 121, 122, 123<br />

Occupational Health and Safety Act 1991 (Cwlth) 122<br />

online trading 27, 28, 29, 30<br />

operating leases 62, 72<br />

organisational structure 48<br />

ourcommunity.com.au 19<br />

outlets, corporate 125<br />

outlets, retail 7, 12, 13, 15, 126–7<br />

P<br />

packaging products 4, 23, 38<br />

Parcel <strong>Post</strong> 29<br />

parcels, business-to-business 12<br />

parcels, domestic 12, 29<br />

parcels, international 12, 29<br />

parcels & logistics business/services 4, 8, 9, 10, 15, 29–33, 58n,<br />

91, 92, 93, 94, 121, 122<br />

passport services 4, 6, 12, 23, 24<br />

payroll tax 72<br />

pensions/post-employment benefits 69<br />

people management 39<br />

performance against targets 13<br />

philatelic products and services 12, 26<br />

plant and equipment 55, 57, 58, 66, 72, 82, 83, 93, 108<br />

<strong>Post</strong> eParcel 9, 12, 29<br />

<strong>Post</strong> Logistics 5, 32, 68, 77, 78n, 85, 88n<br />

<strong>Post</strong>Master program 19<br />

post office boxes 4<br />

postage rate: see basic postage rate<br />

postal agents 38<br />

postal outlets: see retail outlets<br />

<strong>Post</strong>billpay 16, 24<br />

print management: see iPrint<br />

PrintSoft 5, 12, 17, 19, 68, 77, 85<br />

priorityCustomer program 24<br />

privacy compliance 45<br />

productivity 9<br />

profiling and segmentation services 4<br />

profit<br />

after-tax 6, 10, 11, 54, 56, 62, 64, 73, 88,<br />

89, 90, 92, 93, 102, 104, 117<br />

before-tax 9, 10, 11, 13, 54, 64, 73, 78, 117, 121, 125<br />

retained 55, 79, 88, 89, 99<br />

profit and loss 62, 63, 64, 65, 66, 67, 68, 100, 101<br />

promotional mail 17, 18<br />

promotional planning, retail 26<br />

property, plant and equipment 57<br />

property portfolio and purchases 129<br />

Prospect File 18<br />

protected service 19<br />

<strong>Australia</strong> <strong>Post</strong> <strong>Annual</strong> <strong>Report</strong> <strong>2008–09</strong> | Financial and statutory reports 133

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