Australia Post Annual Report 2008–09

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In this report 3 Our business 3 Celebrating 200 years The year 1809 marked the beginning of Australia’s postal service, so in 2009 we are honouring our rich and remarkable history. 4 Our capabilities Australia Post’s core capabilities enable us to deliver a diverse and efficient service to our customers and to work effectively with our suppliers and business partners. 8 Chairman’s report Australia Post’s chairman, David Mortimer, reflects on the corporation’s dynamic response to tough economic and market conditions in 2008–09. 9 Managing Director’s report Our managing director, Graeme John, reviews this financial year’s challenges and successes. 10 Financial results At a time when many international postal organisations have reported substantial losses, our $380.9 million profit before tax represents a solid result. 12 Key business results and the year ahead Significant results for Australia Post’s three core businesses in 2008–09, plus the outlook for 2009–10 and beyond. 13 Performance against targets An overview of how Australia Post performed against the financial, service and people-focused goals that we set ourselves. 15 Core businesses 16 Letters & associated services While letters continue to play an important communications role in Australia for business, government and the wider community, we also explore digital products and services. 22 Agency services & retail merchandise Our retail network, products and services are evolving to meet changing consumer needs and market conditions. 28 Parcels & logistics We continue to succeed in the highly competitive parcels and logistics market because of our extensive network capabilities and customers’ trust in our ability to deliver. 35 Corporate responsibility This was a landmark year for Australia Post, not only because of our bicentenary but also because we adopted a more strategic, rigorous approach to corporate responsibility issues. 42 Corporate governance 46 Board of directors 48 Organisational structure 49 Financial and statutory reports 110 Community service obligations 118 Statutory reporting requirements 125 Australia Post statistics 131 Index IBC Stamp gallery 2008–09
Over the past 200 years, Australians have developed a genuine trust in Australia Post, thanks to the quality and reliability of our people, products and services. These invaluable assets, as well as our continuing focus on innovation, are carrying us into the future. 1809 2009 David A Mortimer AO, Chairman Australia Post Annual Report 2008–09 | Report of operations 01
Page 1: 1809 2009 Australia Post Annual Rep
Page 5 and 6: Our business Celebrating 200 years
Page 7 and 8: For 200 years, we have developed ou
Page 9 and 10: We handled 5.3 billion items of mai
Page 11 and 12: Our business Managing Director’s
Page 13 and 14: Mail volumes m 6,000 5,000 4,000 3,
Page 15 and 16: Our business Performance against ta
Page 17 and 18: Core businesses Australia’s posta
Page 19 and 20: Core businesses Letters & associate
Page 21 and 22: Collaborative solutions across the
Page 23 and 24: Rewarding customer loyalty Australi
Page 25 and 26: Core businesses Agency services & r
Page 27 and 28: 1968 Behind the front counter of th
Page 29 and 30: Sending home comforts to the world
Page 31 and 32: Core businesses Parcels & logistics
Page 33 and 34: 1936 Transporting mail from the SS
Page 35 and 36: Expanding Business, Naturally When
Page 37 and 38: Corporate responsibility From a wor
Page 39 and 40: Corporate responsibility Highlights
Page 41 and 42: Employment by occupation % Administ
Page 43 and 44: 1950s A postie delivering mail in s
Page 45 and 46: Human Resources Committee Incorpora
Page 47 and 48: Treasury A comprehensive and pruden
Page 49 and 50: Mark Darras LLM, BA LLB, BEd Direct
Page 51 and 52: Contents - Financial and statutory
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Statements by directors for the yea
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Australia Post Annual Report 2008-0
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Balance sheet as at 30 June 2009 No
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Cashflow statement for the year end
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Schedule of contingencies as at 30
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Reference Title Nature of change to
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Where settlement of any part of the
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(iii) Translation of group companie
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(ii) Held-to-maturity investments N
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is increased to its recoverable amo
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2 Revenues and other income Revenue
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4 Finance costs Bonds (1) Interest
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5 Income tax (continued) (e) Unreco
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9 Non-current assets - trade and ot
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11 Investments in jointly controlle
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12 Superannuation (continued) (v) C
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13 Analysis of property, plant & eq
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15 Investment properties Opening ba
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20 Provisions Current provisions An
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22 Analysis of total equity (contin
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24 Dividends paid Final ordinary di
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26 Segment information (continued)
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27 Key management personnel remuner
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27 Key Management personnel remuner
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28 Related parties (continued) Tran
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29 Financial and capital risk manag
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32 Corporate information The financ
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Auditor-General’s report - perfor
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Domestic letter service monitor for
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Survey certification for the year e
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Reserved/non-reserved services for
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Australian Postal Corporation Act 1
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Statutory reporting requirements fo
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Consultative arrangements The Stake
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Australia Post - the statistics for
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5 Mail delivery network Private hou
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9 Overall letter service performanc
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Index Australia Post Annual Report
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I (continued) interest 11, 57 inter
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Contact details Australia Post Head
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Stamp gallery 2008-09 Australia Pos
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AAT: International Polar Year 2007-
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Australia Post Annual Report 2008–09

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