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Toll Facility Safety Study Report to Congress Improving Safety Issues Associated with Driver Confusion and Distraction 19 Strategies Number of participants who identified this strategy as the most effective in this group. above the plaza. Use white strobe lighting at plazas to highlight facilities during inclement weather (particularly during foggy conditions). Ban the use of advertisements on plazas to reduce “sign overload.” Install a PA system at unmanned booths to enable staff to communicate with motorists remotely (whether from a control center or from another booth or plaza). Create a buffer lane (i.e., an unused lane) between bi-directional traffic at plazas that do not have physical separation between opposite directions of travel. Eliminate violation warning signs or reduce the conspicuity of the violation warning signs to reduce the occurrence of customers exiting their vehicles to pay. Conduct a public education campaign to reduce “wavers” (i.e., educating the public about the risks associated with not properly mounting transponders). Position maintenance trucks with flashing lights and certified flaggers at the rear of a traffic back-up whenever the queue stretches beyond sight of the plaza to prevent rear-end collisions at the end of the queue. Determine sign messaging based on feedback from motorists (e.g., surveys, focus groups). % Number of participants who identified this strategy as the second most effective in this group. % Number of participants who identified this strategy as the third most effective in this group. % Number of participants who identified this strategy as one of the top three most effective strategies in this group. 0 0% 1 5% 2 10% 3 15% 0 0% 1 5% 2 10% 3 15% 1 5% 0 0% 2 10% 3 15% 0 0% 1 5% 0 0% 1 5% 1 5% 0 0% 0 0% 1 5% 1 5% 0 0% 0 0% 1 5% 1 5% 0 0% 0 0% 1 5% 0 0% 0 0% 0 0% 0 0% Appendix G – Agency Workshop / Workshop Ratings Page G-12 %
Toll Facility Safety Study Report to Congress Appendix H – Feedback on Strategies from Workshop Potential Strategies to Improve Worker Safety When Accessing Toll Booths Strategy Description Providing Direct Access to Booths Provide physical bypasses of toll lanes for collectors. Provide break areas on either side of large plazas. Locate all dedicated ETC lanes to the far left side of the plaza, eliminating the need for workers to cross ETC lanes. Use tunnels or bridges to reduce the need for workers to cross lanes. Some agencies with large numbers of plaza lanes or with staffed lanes on both outside lanes (with ETC in the middle) have placed break rooms on either side of the plaza to minimize the number of lanes that must be crossed. Locate all dedicated ETC lanes to the far left of the plaza so that collectors can avoid crossing these lanes. Rankings from Workshop Participants and Comments on Effectiveness 20 Effective if used properly. However, ranked last (tied) of all solutions considered by workshop participants to reduce worker exposure. Considered highly effective (though costly) where appropriate. Due to the fact that this strategy would only be required in limited situation, it was not selected by any workshop participants in their “top three list” of the most effective strategies for reducing worker exposure. Highly effective where feasible. Ranked 3 rd (tied) of 30 strategies considered by workshop participants for reducing worker exposure, with 4 of 20 participants selecting it as the most effective solution. Concerns / Constraints Very expensive. Tunnels present problems with flooding. Even when available many workers do not use them. Can be expensive to implement. Will not work where ETC lanes are required on the right to facilitate exiting on down-stream ramps close to plaza. 20 Within each strategy grouping, workshop participants were asked to select and rank the three strategies that they believed to have the greatest potential to improve safety for workers and customers at toll plazas. Some of this ranking information is provided here; the full details of the rankings are provided in Appendix G. Note that at the workshop, the strategies discussed here were presented in a category entitled “Improving Safety Issues Associated with Worker Exposure to Vehicles.” Appendix H – Strategies H-1
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Toll Facility Safety Study Report to Congress - About

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