Toll Facility Safety Study Report to Congress - About

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Toll Facility Safety Study Report to Congress Strategy Description Eliminate all mixed mode lanes to reduce uncertainty of driver behavior. Crossing Procedures Require workers to make eye contact with motorists in approaching vehicles. Require workers to wear safety vests at all times. Prohibit workers from crossing any high-speed ETC lanes. Prohibit workers from crossing in front of any vehicle larger than an SUV. Require workers to signal intention to cross. Many toll collectors consider mixed-mode lanes (with both ETC and cash customers) to be more dangerous to cross than cash or ETC lanes because it is more difficult to predict driver behavior. Consequently, some agencies have given consideration to eliminating these lanes. Require workers to make eye contact with drivers before crossing. A number of agencies require workers to wear safety vests at all times while on shift. This is thought to reduce incidences of workers failing to put their vest on when they exit a booth or break area. Many agencies prohibit workers from crossing high-speed ETC lanes under any circumstances. After experiencing a fatality when a collector crossed in front of a large truck that was not able to see the worker, the agency now prohibits workers from crossing in front of any vehicle larger than an SUV. Require workers to signal their intention to cross to the approaching driver and to wait for acknowledgement from that driver. Rankings from Workshop Participants and Comments on Effectiveness 20 Does increase worker safety, but may reduce throughput. Ranked 15 th (tied) of 30 strategies considered by workshop participants for reducing worker exposure. Considered very effective by agencies that have this rule. Was ranked as the number 1 strategy out of 30 strategies considered by workshop participants for reducing worker exposure. Highly effective where enforced. Ranked 2 nd (tied) of 30 strategies considered by workshop participants for reducing worker exposure. Effective, but may not always be practical. Ranked 7 th (tied) of 30 strategies considered by workshop participants for reducing worker exposure. Highly effective, where practical. However, was not selected as a top three strategy to mitigate worker exposure by any of the workshop participants. Ranked last (tied). Considered very effective. Ranked 3 rd (tied) of 30 strategies considered by workshop participants for reducing worker exposure. Concerns / Constraints May not be feasible at certain plazas due to space constraints, traffic volumes, mix of ETC and cash traffic. May cause increased weaving and lane changing behavior. None. None. There may be no other way for collectors to reach staffed lanes. May not be practical depending on placement of truck lanes. None. Appendix H – Strategies H-2
Toll Facility Safety Study Report to Congress Strategy Description Prohibit workers from crossing BEHIND vehicles. Require toll collectors to use stop paddles when crossing. Instruct workers to provide verbal cues to motorists when crossing. Promote hands-free crossing for workers. Issue shoulder bags to workers to use when crossing. Instruct workers to use mutual support when crossing. A number of agencies instruct their employees not to cross behind vehicles in case the vehicle backs up. Issue handheld STOP sign paddles to workers to hold while crossing lanes. Instruct workers to give verbal cues to motorists when crossing (e.g., yell “I’m Crossing!”). Require workers to have at least one hand free during crossing so that they can signal to drivers if need be. Issue shoulder bags to collectors for handsfree crossing, and consider high-visibility color such as orange. Instruct workers to use mutual support when crossing lanes (i.e., the collector in the booth directs motorists to stop for the crossing collector). Rankings from Workshop Participants and Comments on Effectiveness 20 Common practice with a number of agencies, but not all. Was not selected as a top three strategy to mitigate worker exposure by any of the workshop participants. Ranked last (tied). A number of agencies that have tried this have not found it to be effective. Gave a false sense of security. Ranked near the bottom of all strategies considered by workshop participants for reducing driver exposure. Considered moderately effective, mitigated by noisy environment. Ranked 13 th (tied) of 30 strategies considered by workshop participants for reducing worker exposure. Considered moderately effective. Ranked 13 th (tied) of 30 strategies considered by workshop participants for reducing worker exposure. Helps to keep hands free. Ranked 9 th (tied) of 30 strategies considered by workshop participants for reducing worker exposure. Considered moderately effective. Is simply done as a matter of course (without formal instruction) at a number of facilities. Ranked 9 th (tied) of 30 strategies considered by workshop participants for reducing worker exposure. None. Concerns / Constraints Requires workers to be properly trained. Difficult to hold paddle while also holding cash drawer. May be too noisy to practically implement. None. None. None. Appendix H – Strategies H-3
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Toll Facility Safety Study Report to Congress - About

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