Toll Facility Safety Study Report to Congress - About

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Toll Facility Safety Study Report to Congress Strategy Description Install shelving and hooks in the booths. Provide collectors with anti-fatigue mats in the booths. Install convex mirrors on the side of booths. Provide ergonomic training to collectors. Booth Design Provide collectors with adjustable height terminals, cash drawers, and/or chairs. Use bumped-out Dutch doors on booths. Policies and Procedures Many agencies expressed the importance of keeping the booth floor free of all items that can pose a tripping hazard for workers. Having sufficient shelving and clothing hooks in the booth can facilitate this. Anti-fatigue mats in the booths can reduce fatigue caused by standing for long periods on a hard surface. A small convex mirror on the booth can allow collectors to monitor vehicles exiting the booth without turning. Providing ergonomic training to collectors can reduce repetitive motion injuries. Providing collectors with adjustable height equipment can reduce workplace injuries associated with reaching. Especially helpful for tall or short employees. Booths with a bumped-out door design can allow collectors to see oncoming traffic and to reach vehicles without having to lean quite so far out of the booth. Rankings from Workshop Participants and Comments on Effectiveness 22 Although none rated this strategy among the top 3 most effective strategies in the “ergonomics” category, most workshop participants commented that this was a low-cost, common sense strategy. Important to avoid blocking collectors’ view out of the booth. 14 of the 20 workshop participants rated this strategy among the top 3 most effective strategies in the “ergonomics” category, with 5 participants rating it as the most effective strategy. Most workshop participants commented that this was a low-cost strategy that made sense. 8 of the 20 workshop participants rated this strategy among the top 3 most effective strategies in the “ergonomics” category. Ranked 3 rd out of 9 strategies considered by workshop participants in the “ergonomics” category. Ranked 2 nd out of 9 strategies considered by workshop participants in the “ergonomics” category. None. Concerns / Constraints Can present a tripping hazard - important to ensure that the mat is securely fastened to floor and that the chair legs cannot puncture the mat. Could pose a problem with trucks and large vehicles hitting the mirror at facilities with narrow lanes. Can be expensive. Can be expensive. Lane widths at older plazas may constrain the width of the booth. Appendix H – Strategies H-8
Toll Facility Safety Study Report to Congress Strategy Description Implement policies to reduce injury due to vehicles pulling into or away from the booth. To reduce injuries due to pulled arms as vehicles pull away from the plaza, one agency has made it a policy that collectors perform validation as their last step in the transaction process so that the gate stays down until the transaction is complete. Another has implemented a policy that collectors are not allowed to place their hands outside of the booth until after the vehicle has come to a complete stop. Potential for Reducing Worker Risk of Assault Strategy Description Rankings from Workshop Participants and Comments on Effectiveness 22 8 of the 20 workshop participants rated this strategy among the top 3 most effective strategies in the “ergonomics” category. Rankings from Workshop Participants and Comments on Effectiveness 23 Concerns / Constraints Practicality of the validation policy depends on treadle placement. Concerns / Constraints Lock booth doors Instruct collector to keep the booth door N/A May restrict collectors’ ability to rapidly locked at all times when inside the booth. exit the booth in an emergency. Have periodic cash drops during shifts. May reduce the temptation for robbery. N/A None. Install cameras in and Provides both a deterrent and investigation N/A Expensive to install and monitor. around booths. tool. Install bullet-resistant Offers additional protection to collectors N/A Very expensive. glass on booths. against assault and guns. Limited effectiveness as collectors must keep at least part of the booth open to interact with public. 23 Within each strategy grouping, workshop participants were asked to select and rank the three strategies that they believed to have the greatest potential to improve safety for workers and customers at toll plazas. Some of this ranking information is provided here; the full details of the rankings are provided in Appendix G. Note that at the workshop, the strategies discussed here were presented in a category entitled “Assault”, but the comments were not able to be recorded as there was a power outage during this portion of the workshop due to a power outage. Appendix H – Strategies H-9
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Toll Facility Safety Study Report to Congress - About

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