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Toll Facility Safety Study Report to Congress - About

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<strong>Toll</strong> <strong>Facility</strong> <strong>Safety</strong> <strong>Study</strong> <strong>Report</strong> <strong>to</strong> <strong>Congress</strong><br />

Eliminating all mixed-mode lanes, relying instead on dedicated ETC and cash lanes.<br />

4.1.2.2 Policies and Procedures for Crossing<br />

For those cases where workers must still cross travel lanes (either because a tunnel or bridge<br />

does not have an entrance <strong>to</strong> every lane, or because such a structure is not present), agencies<br />

have implemented a variety of different crossing procedures, both formal and informal. As an<br />

example, nearly all agencies require workers <strong>to</strong> make eye contact with vehicles before crossing.<br />

However, this is the only procedure that was common <strong>to</strong> all agencies visited and interviewed.<br />

Other crossing procedures include the following:<br />

Most agencies require safety vests <strong>to</strong><br />

be worn by workers at all times (or at<br />

least at all times when outside the<br />

booth).<br />

A number of agencies strictly prohibit<br />

workers from crossing high-speed ETC<br />

lanes. Some agencies only allow<br />

supervisors <strong>to</strong> cross these lanes. Two<br />

agencies reported that employees are<br />

never allowed <strong>to</strong> cross active lanes of<br />

traffic – if an employee needs <strong>to</strong> cross<br />

a lane, it must first be shut down.<br />

Owing <strong>to</strong> an earlier incident that<br />

resulted in a fatality, one agency has a policy that workers are not allowed <strong>to</strong> cross in<br />

front of vehicles larger than a sport utility vehicle, fearing that commercial vehicle<br />

opera<strong>to</strong>rs simply cannot see a person immediately in front of their vehicle.<br />

Nearly all agencies require their workers <strong>to</strong> signal their intent <strong>to</strong> cross <strong>to</strong> drivers and<br />

<strong>to</strong> wait for confirmation from the<br />

driver.<br />

A number of agencies do not allow<br />

their workers <strong>to</strong> cross behind vehicles<br />

as vehicles frequently back up at<br />

plazas.<br />

Employees of one agency are issued a<br />

small personal “s<strong>to</strong>p paddle” (as<br />

shown in Figure 4-7) that is utilized<br />

by both the employee crossing an<br />

active lane of traffic and by the<br />

collec<strong>to</strong>r working in the adjacent <strong>to</strong>ll<br />

booth.<br />

Figure 4-7. Handheld S<strong>to</strong>p Sign Aids<br />

Collec<strong>to</strong>r in Crossing Travel Lanes<br />

Figure 4-8. Clear Plastic Shoulder Bag for<br />

Collec<strong>to</strong>rs <strong>to</strong> Use when Crossing<br />

Some workers reported that they have<br />

taken <strong>to</strong> providing verbal cues <strong>to</strong> mo<strong>to</strong>rists (e.g., yelling “I’m crossing!”).<br />

Findings – Fac<strong>to</strong>rs Affecting <strong>Safety</strong> at <strong>Toll</strong> Plazas Page 25

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