Toll Facility Safety Study Report to Congress - About

Toll Facility Safety Study Report to Congress
Appendix C – Agency Survey
The findings from the survey are presented here according to the four parts of the survey:
General Information
Accident and Injury Data
Strategies and Programs to Improve Safety
Recommended Toll Facilities for Data Collection
General Information
Most agencies reported that the types of worker injuries listed on the survey occur infrequently.
From the types of worker injuries listed on the survey, slips, trips, and falls were reported to have
occurred with the most frequency. While two agencies reported moderate to frequent
occurrences of worker injuries caused by vehicles passing through toll plazas, an overwhelming
majority reported this injury type as occurring very infrequently. Agencies were invited to write
in other types of worker injuries that were not included in the survey. Other reported worker
injuries included over-exertion / repetitive motion, lifting, cash drawers, toll equipment, pulled
arm, and insects.
Respondents also indicated that vehicular accidents caused by the factors listed in the survey
occur infrequently in the vicinity of a toll plaza. The most frequent type of vehicular accident
indicated that caused by vehicles selecting an improper lane at the plaza. The responses
indicated that, of the types listed, the least frequent type of vehicular accident occurring in the
vicinity of a toll plaza was accidents caused by vehicles backing at the plaza. As in the worker
injury section, agencies were invited to write in other causes of vehicular crashes that were not
included in the survey. Other causes reported by agencies included inattentive driving, striking
the toll booth/toll equipment, truck/car interactions, and rear-end collisions.
Accident and Injury Data
Of the 27 agencies responding, 15 reported that they maintained crash data and most reported
that they had between 5 and 10 years of data available electronically. Of the toll agencies that
reported that they do not maintain crash data, most reported that the State Police maintain the
data. An overwhelming majority of agencies reported maintaining worker injury data. Agencies
reported maintaining anywhere from 2 to 25 years of electronic worker injury data, with an
average of 8 years of data available. Virtually every agency did provide a point of contact for
worker injury data, which the study team used in the subsequent data collection phase of the
study.
Strategies and Programs to Improve Safety
In this section of the survey agencies were asked to provide information about safety strategies
that have been implemented at their toll collection facilities. These findings can be found in the
section of this report dealing with strategies (Section 4).
Agencies were also asked, “Are there any specific issues associated with toll facility safety that
you are interested to see what other agencies are doing?” Issues of interest included:
Appendix C – Agency Survey Page C-1