The European e-Business Report The European e ... - empirica

The European E-Business Report 2005
3.1.2 Good practice elements and their facilitators
During the analysis of the different policy initiatives, some factors and approaches emerged as important
facilitators to achieve an effective implementation of the policy and the desired outcomes. These
were sometimes inherent in the policy design and in the chosen management and implementation
modalities. In other cases, they concerned more the policy’s ability to overcome barriers, and were
intrinsically linked to the alignment of the policy to the SMEs’ needs and expectations.
Good practice elements for which relevant facilitators could be defined include:
• Use of existing or new local networks for promotion and delivery of services
• Creation of public-private partnerships
• Delivery of independent advice
• Delivery of information and services tailored to the stakeholders’ needs and expectations
The policies analysed have in common that they made – on the whole – good use of facilitators to
achieve these good practices. Exhibit 3.1-2 shows the strengths and weaknesses of individual policies
with regard to the identified facilitators.
Exhibit 3.1-2: Facilitators for good practice elements
Facilitator AchatVille eAskel
Opport.
Wales
Effective internal communication ++ + ++ +
Decentralisation combined with strong central
+ - ++ -
management
A well-structured policy design and clearly
++ + ++ +
defined tasks between stakeholders
Mechanisms for quality assurance, in order to
- ++ ++ -
gain credibility among the target group
Mechanisms to preserve impartiality of the
-- ++ + --
services and avoid the creation of 'unfair'
competition
The delivery of tailored support services ++ ++ ++ +
The delivery of tailored information ++ + ++ +
The use of local intermediaries and multipliers ++ ++ ++ ++
Nature of the initiative leading to immediate and ++ + + ++
observable results
Lean procedures ++ + ++ ++
Concept of a longer-term relationship,
considering follow-up activities
++ ++ ++ --
Source: Impact assessment of regional and national e-business policies, September 2005 (draft)
SVEA
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