The European e-Business Report The European e ... - empirica

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The European E-Business Report 2005 1.5.4 Implementation issues To achieve interoperability, an organisation must be actively engaged in the ongoing process of ensuring that its systems, procedures and organisational culture are managed in a way that maximises opportunities for internal and external exchange and re-use of information – whether using ICT or not. This general picture helps to convey the important considerations: • interoperability is not an end, in itself; • standards are necessary but not sufficient for interoperability; and, • any study of inter-enterprise interoperability and the standards enabling it must be based on an understanding of the business, social, cultural and political circumstances in which the enterprises operate. National Initiatives National interoperability initiatives in Luxembourg and Australia, which focus on methods to encourage and enable implementation of e-business standards by and for SMEs, are proposed for consideration as models for similar initiatives in other sectors and regions. • The case study from Luxembourg (BUILD-IT) outlines the experiences, results and conclusions drawn from the way in which the construction industry stakeholders, including SMEs, have been brought together to implement a common standardised approach based on shared knowledge of existing e-construction standards. The approach is used to outline a successful sector-independent, pre-competitive, cross-business implementation process (www.tudor.lu/). • The story of Bizdex, the Australian national standards policy initiative on B2B, its practical realisation and possible future are also outlined in the special report. This is an example of a successful PPP (public private partnership) model where the standards body takes on a much greater role and responsibility for the costs, standards and integration tools developed. In effect it becomes part of a wider business partnership and assumes risks in taking this approach. (www.bizdex.com.au) Key observations The comparative cross-sectoral data and conclusions from the e-Business Survey 2005 indicate that the pace and direction of e-business development differs considerably between sectors and between type of enterprise. In some sectors, internet based e-business is already significantly changing the way companies interact with their customers and business partners. Nonetheless, despite the apparent differences in take up, there are commonalities when viewed in the context of an e-Business Interoperability Framework: all sectors utilise similar core business processes and share the need for agreed cross-partner trading profiles. The following observations, applicable to all sectors, have been deduced from the survey analysis and the national initiatives: • Subject to the absolute recognition of open voluntary participation, the role of a national or regional standards body can usefully include application of industrial project initiation criteria, coordination and management processes to assist SMEs moving to and benefiting from online trading operations. • The longer term requirements for sustainable agile manufacturing and flexible service delivery in B2B networks can be best met by using open, flexible and efficient business trading frameworks, such as ebXML. Interoperability, enabled by appropriate standards development, testing environments and sector-wide implementation, is essential. Looking at the e-Business Survey 2005 data for each sector, and the average values per sector and per enterprise size class for the entire sample the following fundamental questions can be addressed: 41
The European E-Business Report 2005 • What is the appropriate target, and rationale, for the measured value per enterprise sizeband? • What circumstances will yield a basically identical percentage across all enterprise sizebands in a given sector (as shown most nearly for instance in the IT services sector)? The answer to both questions is likely to be strongly sector structure dependent. In that case, it is useful to understand the underlying driving forces and so help SMEs to set their own goals with a clear sector specific understanding of what standards must be taken into account in their work. Such detailed sector answers would produce a set of powerful sector-specific standards roadmaps. Depending on how these roadmaps are prepared and maintained, they could become a valuable resource for all enterprises in the sector. Such roadmaps could also explore the relative values of the average responses across sectors per standard area. The roadmaps could also provide the basis for a cross-sectoral review of common standards and potential for increased harmonisation between sectors. Taken in conjunction with other data, the roadmaps would acquire several dimensions which can be drilled down to get an overview on common interoperability practices and targets for all layers and levels of interoperability. Policy conclusions The study conclusions and proposed policy actions are addressed to the following organisations: • ICT Vendors • ICT Innovation Centres • Sector Industry Associations • National Standards Bodies • Member state business development agencies • High Level ebXML Implementation Group (proposed) • SME Associations • DG Enterprise & Industry • CEN/ISSS eBIF and EBES member organisations The suggestions focus on proposed medium term actions which could directly contribute to implementation of common standards based solutions in all sectors. For long term value, transparent fairness and maximum impact (relative also to the additional goal of movement towards standards convergence) the proposed actions are suggested to be focused primarily at the sectoral, crosssectoral, and standards policy levels. The actions are fully consistent with, and actively complement, the focus on increased implementation and use of technology proposed in the i2010 Action Plan. 33 33 See http://europe.eu.int/i2010 42
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