The European e-Business Report The European e ... - empirica

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The European E-Business Report 2005 Remote access: integrating field workers with the firm's network Exhibit 1.1-4: Firms enabling remote access to their computer network (2005) Total (EU-7) Food & beverages Textile & clothing Publishing & printing Pharmaceutical Machinery & equipment Automotive Construction Tourism IT services 0 20 40 60 80 100 23 6 40 6 41 7 41 34 7 Enable remote access 8 47 6 60 5 75 6 753 74 Have planned to enable remote access Weighted by employment (firms accounting for ..% of employment in a sector), EU-7. Source: e-Business W@tch (Survey 2005) 7 Remote access solutions are more prevalent in manufacturing sectors than in services, with the exception of the IT services sector. This aspect of firm connectivity is important to facilitate tasks that require flexible and mobile forms of work: Support the sales force in the field: Connecting the (often large) sales force to the backend ICT systems of a company facilitates information flows and streamlines processes. Tele-work: Remote access is a precondition for enabling homebased telework, which is increasingly popular among employees and offered by many companies. Tele-work can be a 'win-win' situation for both sides. Mobile work: Another group that needs access to company data from abroad are frequent travellers, such as managers. In spite of the slow deployment of the UMTS 12 standard and services based on it, mobile solutions are expected to become important applications in many sectors. In the pharmaceutical industry, for example, many companies have a large sales force that spends most of the time with the customers. Connecting them to the companies’ ICT systems promises efficiency gains and better informed sales representatives. Strangely, firms from construction rated low in this area also, although the nature of the industry would call for a more active use of such solutions. 13 There are several scenarios for the further development of mobile solutions. Some of the paths that are currently explored are: • Mobile e-mail: the opportunity to send and receive e-mails remotely on a mobile device • Mobile PIM (Personal Information Management) and Sales Force Management: mobile updating of contact and calendar information by synchronising data remotely with the company network • Mobile CRM (Customer Relationship Management): remote mobile access to the CRM system for recording and retrieving customer data on-site • Mobile stock recording: the recording of product stocks at a retailer's site through mobile devices 12 13 Universal Mobile Telecommunications System, a standard for mobile communications. For more details and case studies on this topic, see e-Business W@tch Sector Reports on the Pharmaceutical Industry and on the Construction Industry, July 2005. www.ebusiness-watch.org ('resources') 21
The European E-Business Report 2005 1.1.2 Investments in ICT On average, companies from the 10 sectors covered reported an annual expenditure of about 6,600 euros for investments in ICT infrastructure and software in 2004. Obviously, investment differs substantially depending on firm size (see Exhibit 1.1-5). Since industries differ considerably in terms of the average company size 14 , comparisons should rather be made within the same size-band. Exhibit 1.1-5: Average investment in ICT infrastructure and software in 2004 (in euros) 15 Micro enterprises (0-9 employees), in € 0 2000 4000 6000 8000 10000 Small enterprises (10-49 employees), in '000 € 0 10 20 30 40 50 Food 2333 Food 8 Textile 3848 Textile 16 Publishing 6950 Publishing 36 Pharma 3352 Pharma 25 Machinery 4310 Machinery 18 Automotive 3102 Automotive 8 Aeronautics 8648 Aeronautics 20 Construction 2459 Construction 6 Tourism 3431 Tourism 17 IT services 9114 IT services 43 Medium enterprises (50-249 employees), in '000 € 0 50 100 150 200 250 Large enterprises (250+ employees), in '000 € 0 250 500 750 1000 1250 Food 67 Food 347 Textile 43 Textile 440 Publishing 109 Publishing 990 Pharma 158 Pharma 204 Machinery 79 Machinery 566 Automotive 40 Automotive 395 Aeronautics 47 Aeronautics 345 Construction 29 Construction 342 Tourism 45 Tourism 1174 IT services 224 IT services 1007 Base (100%): Companies using computers and actually reporting an amount invested (excl. "Don't know"). N = 1304 (micro firms, EU-7). N = 902 (small firms, EU-7). N = 887 (medium firms, EU-7). N = 278 (large firms, EU-7). Source: e-Business W@tch (e-Business Survey 2005) 14 15 According to calculations based on Eurostat New Cronos data, the average firm size in the 10 sectors ranges from less than 10 employees in construction, tourism and IT services, to more than 100 employees in the pharmaceutical, automotive and aeronautics industries, with other sectors in between. This evidence is, for most sectors, confirmed by the average firm size of the sample from the e-Business Survey 2005. Based on the survey question D7 "What was your company’s gross capital investment in ICT hardware and software in the past financial year?" 22
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