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Transportation Spending by Low-Income California Households ...

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decisions. Efforts to distribute information might include the provision<br />

of information kiosks in low-income neighborhoods, community<br />

centers, and social service provider offices. Limited English proficiency<br />

is sometimes a barrier to the dissemination of information about<br />

transportation programs, but this can be addressed <strong>by</strong> making sure that<br />

information is available in various languages. An additional strategy is<br />

to include transit route information as part of job listings, there<strong>by</strong><br />

facilitating the job search process.<br />

Simplifying fare structures and transfer policies as well as<br />

streamlining processes in general would help low-income persons take<br />

advantage of the transportation options available to them. Two findings<br />

from the Alameda County Welfare to Work <strong>Transportation</strong> Planning<br />

Project illustrate the need for simplification and clarity: First, the<br />

document reports that “Using transit in Alameda County requires<br />

deciphering five different sets of rules for adult fares, child fares, transfers<br />

and passes on five different transit systems,” and second, that “the<br />

process for getting transportation assistance is complicated” (p. 10). In a<br />

similar vein, a study of 100 low-income parents from Alameda and Santa<br />

Clara Counties concluded that caseworkers need mandatory, up-to-date<br />

training regarding transportation services, and that monetary<br />

transportation allotments should be mailed directly to clients before the<br />

beginning of the month. 28<br />

Widespread participation of transit providers in the TransLink®<br />

smart card system may reduce some of the complexity of dealing with<br />

different sets of fares. It might also present an opportunity to implement<br />

greater uniformity of fares across providers. Trip planning services are<br />

often provided to CalWORKs participants; these services could be<br />

extended to the broader low-income population as well.<br />

Assistance for Child-Related Travel<br />

The empirical results from this report suggest that parents face a<br />

different set of transportation needs than people without children. One<br />

possibility for addressing this issue is to encourage employers to provide<br />

child care at the place of employment. Placing child care centers at<br />

_____________<br />

28 CalWORKs <strong>Transportation</strong> Access and Advocacy Coalition (2001), p. 2.<br />

123

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