alaska heating assistance programs policy manual - DPAweb ...

• an applicant’s heat is included in the rent,
• there is an eviction notice or the threat of action taken
because of non-payment to the landlord,
• the applicant has involved the landlord in the application
process, who therefore became aware of the situation by
direct contact with the applicant.
3008-5 Bad Debt
Grant funds can be used to pay the oldest portion of an outstanding
bill. In most instances the worker can negotiate with the vendor to
use part of the grant to resolve the urgent need and the remainder
to cover part of the debt.
3008-6 Grant Transfers
• A recipient requesting to transfer some of his grant balance
because the household has a broken furnace is referred to their
weatherization provider.
• If a recipient moves their physical residence from one
community to another or from one dwelling to another with a
different heat source, the recipient may request that their
remaining balance be transferred to their new heating vendor.
The original vendor must send any remaining balance back to
the HAP. HAP will then reissue to the new vendor in the new
service area.
• In special situations a vendor may transfer a grant to another
directly in their community at the request of a HAP worker. The
circumstances for the situation must be documented in F-9
notes in the Heating Assistance Software (HAS).
• If a recipient moves to a dwelling where the heat and electricity
are included in the rent, their grant refund will be issued to them
as a direct payment unless they have moved out of state.
• If a recipient moves without closing their account or leaving a
forwarding address, the vendor should refund the remaining
credit balance to the state.
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