alaska heating assistance programs policy manual - DPAweb ...

3001-4 G. INADEQUATE INCOME DOCUMENTATION
When a household’s income is not verified by the applicant or cannot be
verified from the previously mentioned sources, additional information
must be requested.
If a household’s expenses exceed income by a considerable amount, no
past-due bills are evident, and no explanation of how the applicant is
meeting living expenses is provided, additional information should be
requested.
3001-4 H. USE OF INTERFACES
Several data systems and computer interfaces are available through the
Internet and on-line EIS access. These systems are used to verify
applicant eligibility information. Workers must check these systems for
each household member on each application as part of the verification
process.
In some situations, the information will be from one of these interfaces and
can be used as verification. In other situations, the worker must follow-up
on the information.
3001-4 I. HOUSEHOLD COOPERATION
To determine eligibility, the application form must be completed and
signed and certain information on the application must be verified by the
applicant or other persons in possession of the information.
3001-4 J. QUESTIONABLE INFORMATION
3001-4 K. RESOURCES
Questionable information is incomplete, unclear, or inconsistent
information on the application or otherwise supplied by the applicant.
Workers must resolve all issues arising from questionable information
before making a determination of eligibility.
The Heating Assistance Program does not use a resource test.
Therefore, resources are not counted or verified.
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