4. Developing the Taxi Transformation Plan - SPAD

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Table 2.10: Public Transport Users Concerns Driver Factors Vehicle Factors Journey Experience Reckless drivers Rude Drivers/Lack of customer service Lack of knowledge on destinations/roads Overcharging/Refusing to use meter Drivers “cherrypick” passengers and refuse to serve congested destinations Drivers pick up multiple passengers Lack of headroom and legroom Vehicles too small to take luggage Difficult to find infant or disabled friendly taxis Vehicles not maintained and in poor condition Vehicles shabby and smelly Unreliable overall taxi service No single number to source taxi services Congestion results in long journey times Road condition (potholes) results in uncomfortable ride Key Conclusions Population and employment forecasts show significant growth in the GKL/KV region. Public transport including taxi will be required to evolve to meet the additional travel demands to help prevent worsening congestion. There are few quality requirements in existing licensing processes until 2011. There is an aging and deteriorating taxi fleet although there are a large number of vehicles due for renewal in 2 to 4 years time. Operators would welcome quality improvements – want to address industry standards. There a number of public concerns mainly related to the quality of the taxi service. There is a lack of baseline data on supply and demand. Page 24
Looking to the Future of Taxis 3 Page 25
Page 2 and 3: Contents 1. Background ............
Page 4 and 5: List of Abbreviations AM Hour Avera
Page 6 and 7: P&R RTPI RUC SMS SPAD TDM TDMP TfL
Page 8 and 9: 1. Background SPAD (Suruhanjaya Pen
Page 10 and 11: 1.2) Objectives The objectives of t
Page 12 and 13: The TTP proposes the following seve
Page 14 and 15: 2. Assessment of Current Conditions
Page 16 and 17: Population and employment densities
Page 18 and 19: Table 2.3: Budget Taxi Class - Lice
Page 20 and 21: The applicants could apply for the
Page 22 and 23: Table 2.6: Current Operator Require
Page 24 and 25: While standard fares are charged by
Page 26 and 27: Table 2.9: Current Vehicle Operatin
Page 28 and 29: certain times of day. In addition,
Page 32 and 33: 3. Looking to the Future of Taxis 3
Page 34 and 35: Table 3.2: Comparison of Driver Req
Page 36 and 37: Taxi/Population (1000s) Figure 3.2:
Page 38 and 39: It is clear that in the internation
Page 40 and 41: 3.6) Where Do We Want To We- For Th
Page 42 and 43: Developing the Taxi Transformation
Page 44 and 45: High Low 4.3) Initiative 1 - Regula
Page 46 and 47: A review of taxi operating costs an
Page 48 and 49: 4.4.3) Vehicle Standards/Specificat
Page 50 and 51: 4.5.2) Enforcing Existing Driver Re
Page 52 and 53: drivers receiving positive feedback
Page 54 and 55: Summary of Recommendations- Access,
Page 56 and 57: Operator‟s feedback detailed in C
Page 58 and 59: Phasing and Delivery 5
Page 60 and 61: Increasing SPAD Policy Influence Le
Page 62 and 63: PROPOSAL Likely Cost Likely Benefit
Page 64 and 65: Table 5.3: Vehicle Policy Intervent
Page 66 and 67: Table 5.5: Network/External Policy
Page 68 and 69: 5.4) Phasing and Implementation Bas
Page 70 and 71: Summary 6
Page 72: Table 6.1: Summary of the LPTMP Aga

4. Developing the Taxi Transformation Plan - SPAD

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