4. Developing the Taxi Transformation Plan - SPAD

More documents

Recommendations

Info

It is clear that in the international context taxis fulfil differing roles in each of the cities considered and the information available regarding provision and the level of usage is inconsistent. This makes international experience difficult to transfer, though there are key international lessons which can be applied to the taxi industry in Malaysia and the GKL/KV region. 3.4) The Future Role of Taxis Taxis have a specific role to play in a fully integrated LPT system. They are able to provide services in situations where regular LPT (bus, rail) is not available, for example in outlying areas, or outside its usual hours of operation such as late evenings. It is important that taxis are seen to complement and reinforce public transport services rather than compete with them. The TTP will seek to ensure that the role of taxis is part of an integrated transport network and will help achieve the National Vision 2020 and 1 Malaysia. In GKL/KV taxis do not currently have a clearly defined role within the public transport system. Taxis are a primary part of the LPT network and ply for hire across the city, undertaking the principal public transport role in areas that are not served by rail or bus. In this way they are providing a basic public service ensuring the accessibility of people to jobs, services and facilities. As LPT improvements are introduced via the GKL/KV LPTMP, the role of taxis will be required to evolve. Key radial corridors into the city will be increasingly catered for by rail and BRT while bus will provide services on other minor radial corridors and feeder services to the key transit corridors. Taxis will need to integrate into this new LPT system and adapt to fill the gaps within the system and to provide choice of service. The GKL/KV LPTMP has a target that 80% of the population of the region will be within 400 metres of a frequent bus service. With a fully functional integrated LPT system in place across KL it is likely the role of the taxi will evolve to meet the remaining markets. These markets (and the LPTMP objectives they meet) can be summarised as: Providing a core public transport service to those in outlying areas outside the catchment of core and feeder services; (accessibility and integration) Providing a local service where households have no car available and bus does not meet their needs (for example offering accessibility for the mobility impaired, the transportation of large packages or a local destination off the bus route); (accessibility) Providing a service outside conventional public transport operation hours; (safety) A high quality door to door service as a mode of choice for city centre trips where cost is not a deciding factor; (connectivity) Providing access for other LPT modes (accessibility) Providing choice for those who cannot use conventional LPT due to physical/mental disability (equality of opportunity) It is clear that taxis will be required to provide for distinct markets. There will be a need to retain low cost local services in order to meet local accessibility and transit needs particularly for low income groups with no access to a private vehicle. There is also a need to meet the needs of the wider region as part of the integrated LPTMP. The TTP aims to meet the needs of all markets and address the identified issues across the industry, driving up quality in the sector while ensuring public and driver safety, service reliability and availability, comfort and convenience and accessibility. The process for the development of the plan is highlighted on Figure 3.6. Page 32
Figure 3.6: Process for the Taxi Plan Development Public Requirements Industry Issues Licensing Processes Identify the issues Government Vision PTMP Future Requirements Develop Taxi Transformation Plan 3.5) Where Do We Want To Be-For The Public In order to provide a real choice for customers there is a need to raise the quality of services, public confidence in the industry and satisfaction levels. In line with bus and rail services there is a need for: Reliability Convenience Accessibility and connectivity Comfort Integration with other services Informed and empowered travellers Appropriate and understandable fares Quality of service The public concerns highlighted in Section 2.13 show the key areas which need addressing in order for taxi services in GKL/KV to be considered a quality service and be recognised as a professional and integrated part of the LPT system. In addition to these concerns, the likely evolution of the role of the taxi means that the current issues regarding telephone booking and cherry-picking of fares and locations need to be addressed. Currently the GKL/KV region has only a small proportion of elderly residents. The KL City Plan (April 2011) states only 4% of the cities residents are 65 years and above while those with disabilities account for just 1.13% of the City‟s population. Though these numbers are small, as the economy grows and standards of living increase, these figures are likely to rise. The numbers of people requiring accessible vehicles currently is small but consideration should be made of likely future trends. There is a need to provide a recognisable taxi service which provides accessibility for all. Page 33
Page 2 and 3: Contents 1. Background ............
Page 4 and 5: List of Abbreviations AM Hour Avera
Page 6 and 7: P&R RTPI RUC SMS SPAD TDM TDMP TfL
Page 8 and 9: 1. Background SPAD (Suruhanjaya Pen
Page 10 and 11: 1.2) Objectives The objectives of t
Page 12 and 13: The TTP proposes the following seve
Page 14 and 15: 2. Assessment of Current Conditions
Page 16 and 17: Population and employment densities
Page 18 and 19: Table 2.3: Budget Taxi Class - Lice
Page 20 and 21: The applicants could apply for the
Page 22 and 23: Table 2.6: Current Operator Require
Page 24 and 25: While standard fares are charged by
Page 26 and 27: Table 2.9: Current Vehicle Operatin
Page 28 and 29: certain times of day. In addition,
Page 30 and 31: Table 2.10: Public Transport Users
Page 32 and 33: 3. Looking to the Future of Taxis 3
Page 34 and 35: Table 3.2: Comparison of Driver Req
Page 36 and 37: Taxi/Population (1000s) Figure 3.2:
Page 40 and 41: 3.6) Where Do We Want To We- For Th
Page 42 and 43: Developing the Taxi Transformation
Page 44 and 45: High Low 4.3) Initiative 1 - Regula
Page 46 and 47: A review of taxi operating costs an
Page 48 and 49: 4.4.3) Vehicle Standards/Specificat
Page 50 and 51: 4.5.2) Enforcing Existing Driver Re
Page 52 and 53: drivers receiving positive feedback
Page 54 and 55: Summary of Recommendations- Access,
Page 56 and 57: Operator‟s feedback detailed in C
Page 58 and 59: Phasing and Delivery 5
Page 60 and 61: Increasing SPAD Policy Influence Le
Page 62 and 63: PROPOSAL Likely Cost Likely Benefit
Page 64 and 65: Table 5.3: Vehicle Policy Intervent
Page 66 and 67: Table 5.5: Network/External Policy
Page 68 and 69: 5.4) Phasing and Implementation Bas
Page 70 and 71: Summary 6
Page 72: Table 6.1: Summary of the LPTMP Aga

4. Developing the Taxi Transformation Plan - SPAD

Create successful ePaper yourself

Delete template?

Save as template?