4. Developing the Taxi Transformation Plan - SPAD

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3. Looking to the Future of Taxis 3.1) Introduction This chapter considers international best practice in terms of taxi licensing and benchmarks provision in the GKL/KV region against other global cities. It then considers the future role of the taxi, taxi licensing and provision. It sets out the resultant overarching vision for taxi services in the GKL/KV along with the key objectives recommended to help achieving the vision and addressing the issues highlighted in Chapter 2. 3.2) International Best Practice A review of international best practice has been undertaken in order to understand which elements of the respective taxi systems work well elsewhere, which elements do not work and establishing how the different approaches to the taxi market can be best applied to the GKL/KV region. The cities considered include those that have been recognised as having the best taxi services in the world, London and New York. It is commonly considered that London Taxis and New York Yellow Cabs provide a good service to their users whilst acting as an icon or brand for the cities. The approach to service provision and licensing requirements in each of these cities has been reviewed along with other core cities including Hong Kong and Singapore. Tables 3.1 – 3.4 set out a summary of the regulatory body, the driver and vehicle standards, and the monitoring and enforcement regime in the taxi market in each city. It is clear that it is common for the regulator to introduce quality restrictions on licensing although some cities also regulate the number of licences available. Of the cities reviewed just 3 places regulate taxi licensing by controlling numbers, New York, Sydney and some United Kingdom authorities. Where numbers are controlled there are also quality regulations in place – which shows all regulators agree some quality restriction is required and numerical limitation itself is insufficient to ensure quality and maintain public safety. The requirements for applying for a driver‟s license are stringent in New York, London and Singapore. Putting in place quality requirements ensures only those suitable to work as drivers enter the industry and the quality of drivers are therefore assured. Likewise by specifying detailed vehicle standards and testing and monitoring regularly against these standards the quality of the fleet is maintained. Figure 3.1: Iconic Image of Taxis in New York and London Page 26
Table 3.1: International Taxi Market - Comparison of regulation Regulator Classes of Vehicle Driver Licensing Vehicle Licensing Operator Licensing Number Capped Malaysia (KL) SPAD Taxi (budget, executive, premier) Airport Taxi, Hire (Drive), Limo JPJ SPAD Introducing for all England (London) Transport for London Hackney Carriage Private Hire TfL TfL PH only England (Outside London) Local Authorities Hackney Carriage Private Hire Local Licensing Department Local Licensing PH only USA, New York Taxi and Limousine Commission Medallion (Plus livery, black, limo, paratransit) TLC TLC Non yellow medallion Singapore Land Transport Authority Taxi LTA LTA LTA Ireland, Dublin Commission for Taxi Regulation Taxi Hackney CTR CTR CTR Hong Kong Transport Department Urban Taxis New Territories Taxis Lantau Taxis TD TD TD Australia, New South Wales Indonesia, Jakarta NSW Department for Transport Kepolisian Negara Republik Indonesia (Polri) Taxis (divided by area networks) Lower Premium DfT SIM DfT Samsat Area Network Samsat Thailand, Bangkok Department of Land Transport Bureau of Standards, registration and car tax. Meter Non Meter 6 classes of taxi DLT Bureau of Standards, registration and car tax. DLT Page 27
Page 2 and 3: Contents 1. Background ............
Page 4 and 5: List of Abbreviations AM Hour Avera
Page 6 and 7: P&R RTPI RUC SMS SPAD TDM TDMP TfL
Page 8 and 9: 1. Background SPAD (Suruhanjaya Pen
Page 10 and 11: 1.2) Objectives The objectives of t
Page 12 and 13: The TTP proposes the following seve
Page 14 and 15: 2. Assessment of Current Conditions
Page 16 and 17: Population and employment densities
Page 18 and 19: Table 2.3: Budget Taxi Class - Lice
Page 20 and 21: The applicants could apply for the
Page 22 and 23: Table 2.6: Current Operator Require
Page 24 and 25: While standard fares are charged by
Page 26 and 27: Table 2.9: Current Vehicle Operatin
Page 28 and 29: certain times of day. In addition,
Page 30 and 31: Table 2.10: Public Transport Users
Page 34 and 35: Table 3.2: Comparison of Driver Req
Page 36 and 37: Taxi/Population (1000s) Figure 3.2:
Page 38 and 39: It is clear that in the internation
Page 40 and 41: 3.6) Where Do We Want To We- For Th
Page 42 and 43: Developing the Taxi Transformation
Page 44 and 45: High Low 4.3) Initiative 1 - Regula
Page 46 and 47: A review of taxi operating costs an
Page 48 and 49: 4.4.3) Vehicle Standards/Specificat
Page 50 and 51: 4.5.2) Enforcing Existing Driver Re
Page 52 and 53: drivers receiving positive feedback
Page 54 and 55: Summary of Recommendations- Access,
Page 56 and 57: Operator‟s feedback detailed in C
Page 58 and 59: Phasing and Delivery 5
Page 60 and 61: Increasing SPAD Policy Influence Le
Page 62 and 63: PROPOSAL Likely Cost Likely Benefit
Page 64 and 65: Table 5.3: Vehicle Policy Intervent
Page 66 and 67: Table 5.5: Network/External Policy
Page 68 and 69: 5.4) Phasing and Implementation Bas
Page 70 and 71: Summary 6
Page 72: Table 6.1: Summary of the LPTMP Aga

4. Developing the Taxi Transformation Plan - SPAD

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