4. Developing the Taxi Transformation Plan - SPAD

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3.6) Where Do We Want To We- For The Industry, The taxi industry provides an essential service for the „rakyat‟ and as such it is essential to ensure the long term viability of the sector and to allow it to evolve as part of the LPTMP. However, the quality standard of other LPT options in Greater KL is improving and will continue to do so under the LPTMP. In order to play its part and be a respected part of the future integrated transport system the taxi industry must also continue to raise its quality standards. The challenge for the industry will be to ensure that quality is improved while ensuring the benefits to the industry exceed costs. This means it is important to ensure that drivers are receiving a fair return and will continue to do so under any new operating model in order to ensure quality standards do not fall. In line with the other public transport sectors it is important that drivers are trained and properly equipped to undertake their role to a standard expected by the public. A current identified issue is that taxi drivers undertake little or no training and as a result the quality of service is varied, inconsistent and not seen as an attractive profession thereby further reducing service quality. In summary for the industry we need to: Achieve a balance in the levels of supply and demand to allow a fare return to drivers with no disbenefit to the travelling public Trained drivers who act as ambassadors of the area Safe vehicles and drivers which meet passenger expectations 3.7) What Does SPAD Need To Do To Get There The public requirements and industry standards drive the measures SPAD will need to put in place in terms of licensing requirements and operational standards. In order to work towards the public and industry requirements SPAD need to address the following issues: Increase the quality of service and public confidence through a review of licensing requirements and communication of changes to the public Provision of a recognisable fit for purpose taxi service and suitable vehicles A structure for fare setting with a requirement to use the meter Clear and efficient licensing processes which allow issue identification and continual improvement Improve the safety of customers, drivers and operators Be an effective organisation capable of delivering a good consistent service to operators, drivers and the public Be accountable and transparent in its processes Page 34
3.8) Summary As a result of the public, industry and SPAD requirements discussed within the previous section a vision for future taxi services has been defined along with a series of core objectives. Future Vision Taxis will be a recognisable part of an integrated Greater KL public transport system. They will provide a quality and professional service across the region that offers a real choice for users and become a respected brand internationally in terms of service levels and quality. Strategic Objectives To develop and improve the regulatory framework for the taxi industry; To enhance vehicle standards and drive up the quality of the fleet; To enhance driving standards, driver health and customer service; To promote the integration of taxi services into the wider public transport system with a recognisable brand; To facilitate access to high quality taxi services by all users, To partner and engage with stakeholders to help achieve strategic vision; and To measure and improve individual and industry performance through performance management framework and effective enforcement. Key Conclusions International experience shows quality regulation of vehicles and drivers is common, numerical limitation of licences is not. Provision of taxis per capita is relatively high in GKL/KV compared to other cities. Key lessons can be learnt from international experience. Role of taxis is likely to evolve. Public requirements and Industry capabilities will drive the route SPAD needs to take with licensing processes. Page 35
Page 2 and 3: Contents 1. Background ............
Page 4 and 5: List of Abbreviations AM Hour Avera
Page 6 and 7: P&R RTPI RUC SMS SPAD TDM TDMP TfL
Page 8 and 9: 1. Background SPAD (Suruhanjaya Pen
Page 10 and 11: 1.2) Objectives The objectives of t
Page 12 and 13: The TTP proposes the following seve
Page 14 and 15: 2. Assessment of Current Conditions
Page 16 and 17: Population and employment densities
Page 18 and 19: Table 2.3: Budget Taxi Class - Lice
Page 20 and 21: The applicants could apply for the
Page 22 and 23: Table 2.6: Current Operator Require
Page 24 and 25: While standard fares are charged by
Page 26 and 27: Table 2.9: Current Vehicle Operatin
Page 28 and 29: certain times of day. In addition,
Page 30 and 31: Table 2.10: Public Transport Users
Page 32 and 33: 3. Looking to the Future of Taxis 3
Page 34 and 35: Table 3.2: Comparison of Driver Req
Page 36 and 37: Taxi/Population (1000s) Figure 3.2:
Page 38 and 39: It is clear that in the internation
Page 42 and 43: Developing the Taxi Transformation
Page 44 and 45: High Low 4.3) Initiative 1 - Regula
Page 46 and 47: A review of taxi operating costs an
Page 48 and 49: 4.4.3) Vehicle Standards/Specificat
Page 50 and 51: 4.5.2) Enforcing Existing Driver Re
Page 52 and 53: drivers receiving positive feedback
Page 54 and 55: Summary of Recommendations- Access,
Page 56 and 57: Operator‟s feedback detailed in C
Page 58 and 59: Phasing and Delivery 5
Page 60 and 61: Increasing SPAD Policy Influence Le
Page 62 and 63: PROPOSAL Likely Cost Likely Benefit
Page 64 and 65: Table 5.3: Vehicle Policy Intervent
Page 66 and 67: Table 5.5: Network/External Policy
Page 68 and 69: 5.4) Phasing and Implementation Bas
Page 70 and 71: Summary 6
Page 72: Table 6.1: Summary of the LPTMP Aga

4. Developing the Taxi Transformation Plan - SPAD

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