Cosmetic Surgery and Beauty Magazine #67

industry
Arrivals screen
In typical software for clinics, patient arrivals are recorded in the appointment
book, alongside all the appointments listed for each practitioner throughout the
day. In a busy practice, this page can become difficult to navigate and front desk
staff can easily lose track of each patient’s arrival – be it late, on time, or a noshow.
Shortcuts Fusion has introduced a new screen, solely dedicated to recording
arrivals. This means front desk staff can quickly and easily view and arrive
clients on one screen – without having to search client-by-client through the
appointment book. It also enables clinicians to see who has arrived – using
the same, automatically updated Arrivals Screen – without having to leave the
treatment room.
‘The Arrivals Screen makes the whole process a lot quicker,’ Morkham-Calvert
explains. ‘A clear list of who should be arriving now is constantly on display, and
the front-desk staff simply click a button to register each client as they come in.
When a client is late to arrive, their listing automatically turns red. This feature
allows practitioners in different rooms to see exactly what’s happening out in the
waiting room.’
Visual treatment records
This feature is designed to help keep track of a client’s progress, record a
comprehensive history of their treatments and also update the point-of-sale and
stock levels with each treatment performed in-clinic.
‘This feature uses face-mapping technology, with markers for different
treatments, so the clinician can update each client’s treatments as they are
provided. For example, if four units of anti-wrinkle injectables have been used
on the forehead and crows feet, this information is directly reflected in the Visual
Treatment Records,’ Morkham-Calvert explains.
‘This not only helps keep a detailed history of each client’s treatments, it
also automatically updates the point of sale system and professional stock
levels in “real-time”, according to what’s been used with each client. The point
of sale update can be especially important for client privacy, as the client does
not have to return to the front desk and talk about the treatment they just
received; it’s already on the system and they can be charged accurately,’
Morkham-Calvert adds.
Surcharges
Manually calculating surcharges is now a thing of the past. This feature enables
clinics to automatically calculate and schedule surcharges for weekends, public
holidays or for certain payment types.
‘The clinic can configure exactly how much they wish the surcharge to be, and
for which days and payment types. Shortcuts Fusion then automatically adds
this surcharge into the point of sale,’ Morkham-Calvert explains. ‘No customer
likes a surcharge, particularly when they have to wait for the calculation at the
front desk, so Shortcuts makes surcharging quick and clear for both the staff
and the customer.’
In a time where many clinics are striving for a paper-free office environment,
Shortcuts Fusion delivers a more efficient, streamlined, mess-free system. By
automatically updating client profiles, stock levels and the point of sale system,
Shortcuts Fusion can optimise the collaboration between the front desk staff and
treatment practitioners, all the while making the in-clinic experience stress free
and professional for each client. csbm
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