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ANNUAL REPORT 2011-12
STATUS OF GRIEVANCES – NON LIFE INSURERS FOR 2011-12
STATEMENT 81
Sl.
No.
Insurer 2011-12 Duration wise break-up of
pending complaints
Reported
during
the year
Resolved
during
the year
per cent
Resolved
during
the year
Pending
at the end
of the
year
≤ 30 days 31 to 180
days
> 180
days
1 BAJAJ ALLIANZ 11728 11727 99.99 1 1 0 0
2 BHARTI AXA 2701 2701 100.00 0 0 0 0
3 CHOLAMANDALAM MS 10728 10725 99.97 3 3 0 0
4 FUTURE GENERALI 2336 2336 100.00 0 0 0 0
5 HDFC ERGO 1917 1917 100.00 0 0 0 0
6 ICICI LOMBARD 23735 23731 99.98 4 4 0 0
7 IFFCO TOKIO 4137 4137 100.00 0 0 0 0
8 L&T GENERAL 103 103 100.00 0 0 0 0
9 RAHEJA QBE 3 3 100.00 0 0 0 0
10 RELIANCE 9715 9682 99.66 33 26 6 1
11 ROYAL SUNDARAM 5884 5884 100.00 0 0 0 0
12 SBI GENERAL 447 445 99.55 2 1 1 0
13 SHRIRAM 169 168 99.41 1 1 0 0
14 TATA AIG 4332 4331 99.98 1 1 0 0
15 UNIVERSAL SOMPO 269 269 100.00 0 0 0 0
PRIVATE TOTAL 80497 80450 99.94 45 37 7 1
1 NATIONAL 2426 1792 73.87 634 290 207 137
2 NEW INDIA 2035 1975 97.05 60 53 5 2
3 ORIENTAL 4391 3923 89.34 468 183 191 94
4 UNITED INDIA 3743 3420 91.37 323 219 79 25
PUBLIC TOTAL 12658 11110 87.77 1548 797 485 266
STANDALONE
HEALTH PRIVATE
1 APOLLO MUNICH 1117 1117 100.00 0 0 0 0
2 MAX BUPA 735 734 99.86 1 1 0 0
3 STAR HEALTH 441 440 99.77 1 1 0 0
SPECIALISED
INSURERS
1 AIC 0 0 0.00 0 0 0 0
2 ECGC 63 0 0.00 63 52 3 8
GRAND TOTAL 93155 91560 98.29 1593 834 492 267
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