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ANNUAL REPORT 2011-12
STATEMENT 82
PERFORMANCE OF OMBUDSMEN AT DIFFERENT CENTRES (LIFE INSURANCE)
Name of the
Centre
Total Number of
Complaints
Number of Complaints
disposed by way of
Duration-wise Disposal Duration-wise Outstanding
O/S as on
31 st March,
2011
Received
during
2011-12
Total (I) (II) (III) (IV) Total A B C Total A B C Total
Ahmedabad 282 506 788 9 18 49 661 737 486 248 3 737 16 35 0 51
Bhopal 127 123 250 0 19 0 0 19 0 8 11 19 105 25 101 231
Bhubaneshwar 44 139 183 37 0 59 32 128 39 89 0 128 22 33 0 55
Chandigarh 926 1782 2708 56 264 37 1010 1367 1032 152 183 1367 107 564 670 1341
Chennai 7 886 893 55 22 36 767 880 870 10 0 880 13 0 0 13
Delhi 311 2339 2650 501 5 14 1634 2154 1553 601 0 2154 200 296 0 496
Guwahati 65 180 245 160 1 2 63 226 99 123 4 226 19 0 0 19
Hyderabad 77 1067 1144 65 29 97 891 1082 1082 0 0 1082 62 0 0 62
Kochi 110 510 620 75 27 58 236 396 242 154 0 396 70 154 0 224
Kolkata 103 1491 1594 114 148 217 978 1457 1135 322 0 1457 121 16 0 137
Lucknow 249 1735 1984 276 242 43 1287 1848 1480 358 10 1848 136 0 0 136
Mumbai 42 1595 1637 74 0 0 1482 1556 1483 73 0 1556 14 67 0 81
Total 2343 12353 14696 1422 775 612 9041 11850 9501 2138 211 11850 885 1190 771 2846
Notes:
O/S : Outstanding (A) Within 3 months
(I) Recommendations / Awards (II) Withdrawal / Settlement (B) 3 months to 1 Year
(III) Dismissal (IV) Non-acceptance / Not-entertainable (C) Above 1 Year
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