Manual on elective ii - theme parks and attractions

Theme Parks and Attractions
Contents
Why we plan and design 57
2.6 Development of attractions and theme parks V – Design
objectives
Types of objectives 58
3 Operations management 61
3.1 Operations management I – Introduction 62
Scope of operations management 62
3.2 Operations management II – Required skills and problem
solving
Skills involved 64
Problems and problem solving 64
Types of risk 65
3.3 Operations management III - Safety 66
Role of safety 66
Safety considerations 66
3.4 Operations management IV – Crisis management 67
Crisis management 67
Crisis management action 67
3.5 Operations management V – Customer service 69
Managing the visitor experience 69
Disney-style SERVICE 70
4 Factors contributing to the success of attractions
and theme parks
4.1 Influencing factors I 72
The organization and its resources 72
The product 73
4.2 Influencing factors II 76
The market 76
The management 77
vi
58
64
71