Manual on elective ii - theme parks and attractions

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Problems at attractions can be classified into the following two types: 65 Theme Parks and Attractions 1. Minor – can be resolved by individual staff members quickly and will not affect other areas of operations 2. Major – which will affect all or most of the attractions and require attention and action from top management Types of risk Risk management is concerned with what might go wrong, how often it might go wrong and how serious the consequences might be. In general, risks can be classified into the following four types: 1. Low risk, low severity – happen infrequently and are not serious in their consequences, eg a few visitors become distressed or offended by a particular exhibition at a museum 2. Moderate risk, low severity – relatively common problems which are not very serious, eg minor vandalism 3. Moderate risk, moderate severity – happen quite often and have moderate effect, .eg small fires 4. High risk, high severity – major incidents that could take place at any time with severe consequences, eg ride collapses due to poor maintenance leading to loss of life
Theme Parks and Attractions 3.3 Operations management III – Safety Role of safety Safety is always the top priority of an attraction. Without a safe environment, visitors can never enjoy the experience and staff can never be satisfied with their workplace. Therefore, preventive measures such as regular inspections are a major part of the operations to reduce accidents and injuries. The reason for doing inspections is to identify possible hazards associated with activities on the site so that preventive maintenance can be undertaken. It can not only lower operating costs in the long run but also reduce downtime of the operations by extending equipment life. Safety considerations The objectives of a safety programme include: ♦ To maintain a safe work environment through hazard recognition and removal ♦ To ensure that staff are following proper safety procedures while working ♦ To determine which operations meet or exceed acceptable safety and government standards ♦ To maintain overall quality and operational profitability Areas that should be considered in a safety programme include: ♦ Environmental factors – eg illumination, gases, dust, noise ♦ Hazardous supplies and materials – eg pool chemicals, cleaning solvents ♦ Power source equipment – eg pumps, motors ♦ Electrical equipment – eg switches, control rooms ♦ Personal protective equipment ♦ Personal service and first aid equipment – eg restroom facilities ♦ Fire protection systems – eg alarms, sprinklers, fire extinguishers ♦ Walkways and roadways ♦ Working structures – eg ladders, scaffolding ♦ Transportation systems – eg cars, monorails, motorised service vehicles ♦ Warning and signalling devices ♦ Storage facilities ♦ Rides and buildings 66
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Manual on Elective
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Copyright i Theme Parks and Attract
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Introduction iii Theme Parks and At
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Contents v Theme Parks and Attracti
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1 Theme Parks and Attractions 1. At
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3 Theme Parks and Attractions In ge
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Typology of attractions 5 Theme Par
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Landforms are classified into seven
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9 Theme Parks and Attractions Type
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Ancient monuments and historic buil
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13 Theme Parks and Attractions cann
Page 26 and 27: 15 Theme Parks and Attractions Some
Page 28 and 29: 17 Theme Parks and Attractions luxu
Page 30 and 31: 19 Theme Parks and Attractions Acti
Page 32 and 33: Type of ownership B. Private - Comm
Page 34 and 35: 23 Theme Parks and Attractions 1.3
Page 36 and 37: Visitor numbers 25 Theme Parks and
Page 38 and 39: Types of theme park 27 Theme Parks
Page 40 and 41: Type of theme park Attributes • H
Page 42 and 43: Intangibility 31 Theme Parks and At
Page 44 and 45: Tangible product 33 Theme Parks and
Page 46 and 47: 35 Theme Parks and Attractions Rank
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Page 56 and 57: 2.1 Impacts on a destination 45 The
Page 58 and 59: Tour operators 47 Theme Parks and A
Page 60 and 61: 1. Public sector • Government •
Page 62 and 63: 51 Theme Parks and Attractions Acti
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Page 70 and 71: 59 Theme Parks and Attractions emer
Page 72 and 73: 3. Operations management 61 Theme P
Page 74 and 75: Controllable Uncontrollable purchas
Page 78 and 79: 3.4 Operations management IV - Cris
Page 80 and 81: 3.5 Operations management V - Custo
Page 82 and 83: 71 Theme Parks and Attractions 4. F
Page 84 and 85: 73 Theme Parks and Attractions •
Page 86 and 87: ♦ The variety of on-site attracti
Page 88 and 89: The management 77 Theme Parks and A
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