O.M. Magnussen, N.O.E. Olsson / International Journal of Project Management 24 (2006) 281–288 283Fig. 1. The estimates prepared in the QA-process – the arrow represents phases in the project life cycle.11 projects, where 6 of them showed cost overrun, a governmentcommittee concluded that failures in the initialphases of the projects were the main cause of the cost escalationduring implementation [1].4.1. Description of the current Quality-at-entry RegimeThe Quality-at-entry Regime is in this paper a label forthe formal requirements that public investment projectsmust meet before the preparation of proposal for the Parliament.The basic exercise connected <strong>to</strong> the presentRegime is manda<strong>to</strong>ry quality assurance and uncertaintyanalysis of the project carried out by external consultantson behalf of the responsible ministry, the so-called qualityassurance 2 (QA2). In this paper the term ‘‘quality assurance’’is used shorthand instead of referring <strong>to</strong> the ‘‘exerciseunder the present Quality-at-entry Regime’’. The aimof the Regime so far has been <strong>to</strong> evaluate the quality ofthe foundation for the chosen alternative. The more particularfocus regarding revision of cost estimates and identifyingmajor risks must be seen in light of the specific goal forthe quality assurance. It is a <strong>to</strong>ol for evaluating the qualityof information and for providing new information on thebasis of which the decision makers can judge the project.4.2. The quality assurance – when and howThe quality assurance, which typically takes place at thepre-planning stage, and the cost estimates provide anopportunity <strong>to</strong> track how three main stakeholders; the projec<strong>to</strong>rganisation, the external consultant, and the Parliament,5 view the project cost at this stage.An illustration of the process and how the cost estimatesrelate <strong>to</strong> a certain stakeholder and point in time is given inFig. 1.The duration between the steps in the process variesfrom project <strong>to</strong> project, and it is not uncommon <strong>to</strong> observea time-span from several months up <strong>to</strong> a year between 1and 3 in the figure. A suitable question here is: As some elementsof the project may change in the course of its development,how is it possible <strong>to</strong> compare the cost estimatesconnected <strong>to</strong> the different points in the process? The questionis a fundamental one, and a brief explanation is appropriate.First of all, the formal requirement is that theproject does not proceed beyond the pre-planning stageuntil it is approved by the Parliament. Secondly, the qualityassurance does not take place until updated project documentationexists, and the cost estimate is a central part ofthis information. This pertains <strong>to</strong> the situation between 1and 2 in the figure. Information concerning the expectedbudget of a project is crucial when deciding <strong>to</strong> go aheadwith the project. In this way it is safe <strong>to</strong> assume that therecommended budget from the external consultant andthe approved budget fundamentally refer <strong>to</strong> the same project,unless it would be explicitly stated. This pertains <strong>to</strong> thesituation between 2 and 3 in the figure.The cost estimate connected <strong>to</strong> 1 in the figure stems fromthe uncertainty analysis conducted by the project organisation.This is an expression of the project organisationÕs viewconcerning the project cost. The consultants deliver anexternal evaluation of the project and give their recommendationof a budget for the project based on an independentuncertainty analysis (2 in the figure). The end of the preplanningstage is the parliamentary approval of a budgetand permission <strong>to</strong> implement the project (3 in the figure).4.3. The estimates and how they are prepared5 Formally, the decision <strong>to</strong> go ahead with the project and the financinglies in the hands of the Parliament. In practice, however, the budgetdecided by the Parliament corresponds with that proposed by theresponsible ministry (the project owner).The prevailing method among project organisations andconsultants in the projects studied here is the s<strong>to</strong>chasticuncertainty analysis regarding the project cost. The estima-
284 O.M. Magnussen, N.O.E. Olsson / International Journal of Project Management 24 (2006) 281–288tion technique is the so-called judgmental forecasting andthe forecast serves the purpose of predicting the future fac<strong>to</strong>rsthat may influence project costs. A statistical modelwhere it is assumed that the uncertainty is normally distributedis used [3]. The proposed budget for the project, preparedby the project organisation before the qualityassurance takes place, pertains in most cases <strong>to</strong> the 50%subjective probability, i.e., there is a 50% expected probabilitythat the project will be completed within this cost.The recommendation from the external consultant consistsof the expected cost and <strong>to</strong>tal budget, most often based on50% and 85% probability, respectively. The uncertaintyanalyses performed by the project organisation and theexternal consultant represent the basis when the projec<strong>to</strong>wner decides upon the estimates that are <strong>to</strong> be presentedin the national budget or in a separate project-specific Governmentwhite paper. Formally, the Parliament reacheswhatever conclusion on the matter it would find appropriate.In practice, however, the estimates presented in thenational budget or the project-specific white papers aresanctioned by Parliament without changes.4.4. The new approach <strong>to</strong> project costsOlsson et al. [9] describe the situation that, as a consequenceof the Quality-at-entry Regime, a more sophisticatedoverview of the project cost is presented. Theexternal consultant recommends a <strong>to</strong>tal budget that isexpected <strong>to</strong> cover the consequences of the identified uncertainties.The reserves are, however, not expected <strong>to</strong> be used,and specific rules for the management of reserves have beenestablished. The budget allocated <strong>to</strong> the executing governmentagency is the basic budget plus expected extra costs(based on 50% subjective probability), which also was thetypical standard before the Quality-at-entry Regime wasestablished. Use of the reserves must be approved by theresponsible ministry. This implies that there is a bindingupper financial level for the projects and a new controlscheme for budget compliance. Olsson et al. [9] point outthe need for management of project reserves for portfoliosof projects since a project owner often deal with manymajor projects at the same time. If this succeeds, it isexpected that the new approach will reduce the need foradditional funding and result in increased reliability ofthe cost estimate. Attempts <strong>to</strong> summarise some of theeffects of quality assurance suggest that:‘‘The involved ministries, being projects owners, haveexpressed a general satisfaction with the analyses, since theygive a ‘‘second opinion’’ of the projects. They also feel thatthey get a better basis <strong>to</strong> prepare the decision proposal forthe Norwegian parliament.’’ [9, p. 38]The new approach also raises some concerns. Olssonet al. [9] refer <strong>to</strong> the situation that some projects maybecome more expensive as a result of the allocated reserves.Planned use of the reserves could occur, and this couldenhance the observed tendency that projects at least filltheir allocated budget. Some claim that costs might soarbecause of the situation that the external consultants haveno responsibility for the actual budget. They recommend abudget, but have no role in the execution of the project.This could lead <strong>to</strong> a situation where the external consultantssystematically exaggerate the recommended <strong>to</strong>talbudget in order <strong>to</strong> reduce the risk that cost overruns couldoccur. On the other hand, if cost elements are omitted inthe initial estimates, quality assurance is designed <strong>to</strong> intervene,and in this respect have a rather direct impact on thecost estimation process.5. Data collection and refinementThe quality assurance report, which is a compilation ofthe results from quality assurance, represents the fundamentaldata source in our research. From the qualityassurance report it is possible <strong>to</strong> obtain cost estimates preparedby the project organisation/the executing governmentagency and of course the recommendation from theexternal consultant. The project budget approved by theParliament is obtainable from the national budget or project-specificGovernment white paper presented by theresponsible ministry. When it was deemed <strong>to</strong> be necessary<strong>to</strong> ensure the quality of the data, projects were contactedseparately via e-mail.To compare the cost estimates presented at the specificpoints in the process (cf. Fig. 1), cost data had <strong>to</strong> be correctedfor inflation. This basically means that cost data ineach individual project are brought <strong>to</strong> the same price levelas the approved budget, either with the aid of specific methodsfor the single project, or by appropriate indices fordiscounting.Before a presentation of the important findings fromanalyses done on the existing material, it should be notedthat the aim of this paper is not <strong>to</strong> present a final evaluationof the effects of the quality assurance scheme, sincemost of the projects are still in the planning stages or inthe early stages of implementation.6. Presentation of important findingsThe collected data are s<strong>to</strong>red in a research database.Proper s<strong>to</strong>rage and the possibilities for fast retrieval oflarge quantities of data seem <strong>to</strong> be the most importantcharacteristics of a database [13]. Fifty-two projects havebeen through the quality assurance procedure between2000 and 2004. On the basis of these projects a sample of31 projects representing a broad range of project typeswas established (cf. Table 1).6.1. The external consultantÕs recommended budget – projectreservesIn this section a closer look at the recommendation ofthe external consultant is presented. A special interest isconnected <strong>to</strong> the size of the reserve. The allocation of pro-
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