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January 2012 Capital Investment - National Grid

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Exhibit ___ (EIOP-19)Page 149 of 684transmission and distribution investment, with the aim of developing pilot programproposals that can test concepts. 1End-to-End Project Management ProcessAs part of its commitment to continuous improvement and in response to the 2009Niagara Mohawk Management Audit Recommendations, the Company is undertaking acomprehensive End to End (E2E) Project Management Process, with the goal ofimproving the Company’s ability to deliver the <strong>Capital</strong> <strong>Investment</strong> Plan’s portfolio ofprojects on time, on scope, and on budget. The E2E process will be guided by internaland external audit findings and information developed as part of the comprehensiveevaluation, which the Company is undertaking. Among the elements included in the E2Eprocess are:Centralized estimating function to drive accuracy through the use of standardizedtools, processes and procedures (with the goal of achieving +/- 10% estimatingaccuracy at Final Engineering). Status - Established and staffed the EstimatingCenter of Excellence as a centralized estimating department to manage theestimating function. Operating procedures are being defined, roles have beenestablished and system tools to manage the process are being upgraded.A combined Transmission and Distribution Project Management Playbook toensure standardization of process and procedures, thereby streamlining processsteps consistent with project complexity. Status - The combined T&D playbookhas been developed and continues to evolve as a dynamic management tool.Playbook development was supported by a comprehensive training programprovided to the key stakeholders. Supporting procedures are in developmentand additional improvements are being managed by a committee of seniorleaders.A common Work Breakdown Structure across Transmission and Distribution toimprove project planning, material procurement, scheduling and performancemonitoring. Status - Common Work Breakdown Structures have been developedand implemented utilizing the Primavera P6 Scheduling tool. Projects are beingconverted to the new system and a process to manage the scheduledevelopment has been established.Improved Quality Control that addresses specific issues that drive projectperformance. Status – the Quality Control program actively reviews and auditsproject performance as required.The deliverables resulting from this implementation will serve as an enabling tool toaccomplish both the desired capital investment project performance results andinstitutionalize the necessary sustaining capabilities.New York State Transmission Assessment and Reliability Study1 Case 10-E-0050, Order Establishing Rates for Electric Service, Proceeding on Motion of heCommission as to the Rates, Charges, Rules and Regulations of Niagara Mohawk PowerCorporation for Electric Service (issued and effective <strong>January</strong> 24, 2011), pp. 66-67.VI-33150

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