HSE Child Protection and Welfare Service in Carlow/Kilkenny - hiqa.ie

Inspection of the HSE Child Protection and Welfare Service in Carlow/Kilkenny Local Health Area in theHSE South RegionHealth Information and Quality Authoritynot be asked to interpret for those referred to or using services.All communication methods including use of interpreters will bereviewed through case file audits and supervision. Progress will bereported through Team Meetings and good practice shared.A robust system of recording and monitoring progress on complaintswill be established and outcomes used to facilitate learning andinform practice through Team Meetings and regular reports.Action 3A register of complaints will be set up and located within each areateam. Complaints will be logged on a central register to ensureoversight of the process showing details of category, investigationand outcome of complaint and whether or not complainant issatisfied with the outcome.Area Manager, PSWand Team LeadersBy end June 2013Progress on complaints, including the views and experience of thosewho make complaints, will be recorded and outcomes used toimprove services through supervision and discussions at TeamMeetings.62