HSE Child Protection and Welfare Service in Carlow/Kilkenny - hiqa.ie

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Inspection of the HSE Child Protection and Welfare Service in Carlow/Kilkenny Local Health Area in theHSE South RegionHealth Information and Quality AuthorityThe LHA should ensure that they establish effective leadership, governance andmanagement arrangements with clear lines of accountability.36. Action required:The LHA should review their Statement of Purpose to ensure it describes how the serviceprotects children and promotes their welfare, their objectives, model of service delivery andthe aligned resources.37. Action required:The LHA should develop and implement effective systems to manage performance andquality assure the service being provided to protect children and promote their welfare.38. Action required:The LHA should develop and implement a robust risk management framework andsupporting structures for the identification, assessment and management of all potentialrisks within the service.Related reference:Standard 3:2Children receive a child protection and welfare service, which has effective leadership,governance, and management arrangements with clear lines of accountability.Please state the actions you have taken or are planning totake with timescales:Timescale & Postholderresponsible:HSE response:Action 35The Service Director, Area Manager and Principal Social Worker willtake accountability for the quality of the service, engaging withmanagement meetings and driving improvement.The LHA will provide clear briefings for all staff and will ensure thatall staff understands their roles and responsibilities in the context ofservices provided at every level in the organisation. Briefings willmake explicit reference to the importance and value of strong androbust governance arrangements in protecting children andpromoting their welfare.Area Manager, PSWand Social WorkTeam Leaders, byend July 2013National policies and procedures will be introduction regarding child86
Inspection of the HSE Child Protection and Welfare Service in Carlow/Kilkenny Local Health Area in theHSE South RegionHealth Information and Quality Authorityprotection and welfare as and when issued.The LHA will be ready to comply with national policies andprocedures when issued.Team Meetings will move to monthly and policies and procedureswill be provided in briefings, updated and discussed in TeamMeeting along with an emphasis on implications for practice.A standard assessment process will be implemented as part ofPhase II of the Standardised Business Processes by 08/04/13.Performance Information and data from audits will inform servicedelivery and service improvement. Key Performance Information willbe discussed in Supervision and at Team Meetings, and used toinform services priorities.Work will continue with external providers in the context of theimplementation of local area pathways within the emerging NationalDelivery Framework.Area Manager, PSWOngoing –completion by Q42013Action 36A National Statement of Purpose and Function will be developed bythe National Office, consulted on and implemented by the LHA whenavailable.Action 37Head of PolicyNational Office andArea ManagerEnd August 2013.The National Office Quality Assurance Framework is beingdeveloped.Local intelligence available from Performance information; file auditand peer review of cases will be used along with Measuring thePressure to monitor the quality of services and inform managementdecisions about the management of the service and reduction ofrisk. Improvement will be driven through explicit use ofmanagement information which will be discussed in supervision andat Team Meetings.Data on RAISE will be cleansed to ensure reliability and staff willhave access to information sessions about the use of the data.Case files will be audited on a quarterly basis and outcome of auditsshared with the Area Manager and within and across teams, todevelop skills and achieve a clearer understanding of theimportance of accuracy.Head of QualityAssurance by Aug2013Area Manager PSWand Team Leadersend June 2013Area Manager and87
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HSE Child Protection and Welfare Service in Carlow/Kilkenny - hiqa.ie

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