HSE Child Protection and Welfare Service in Carlow/Kilkenny - hiqa.ie

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Inspection of the HSE Child Protection and Welfare Service in Carlow/Kilkenny Local Health Area in theHSE South RegionHealth Information and Quality AuthorityAll new staff will receive an Induction Pack that includes informationon their roles and responsibilities, risk management and governancewithin the service alongside current information.PSW, Team Leadersand HR, immediatefor new staff,Outstanding issues and gaps in information with current staff will beidentified and addressed in supervision.New staff will be subject to an induction process, a certificate ofinduction will become part of all personnel files.Theme 5: WorkforceThe LHA was not compliant with the standard in the following respects:The LHA had staff vacancies and this had a direct negative impact on service provision.The LHA had not supported the development of the management team to deliver aneffective service.45. Action required:The LHA should ensure, in as far as it is possible, that there are sufficient numbers of staffin place to provide effective and safe services to children and families.46. Action required:The LHA should undertake a review of the development needs of the management teamand implement a comprehensive development programme to support the managementteam in delivering an effective service.Related reference:Standard 5:2Staff has the required skills and experience to manage and deliver effective services tochildren.Please state the actions you have taken or are planning totake with timescales:Timescale & Postholderresponsible:HSE response:92
Inspection of the HSE Child Protection and Welfare Service in Carlow/Kilkenny Local Health Area in theHSE South RegionHealth Information and Quality AuthorityAction 45The LHA area will continue to monitor staff ceiling and vacancies.The reconfiguration of teams, in the context of skill mix, experienceand priorities within the LHA Social Work Service will ensure thatappropriate and safe services will, as far as possible, always beavailable to children and families.Area Manager, PSWOngoingAction 46A Training Needs Analysis will be carried out incorporating PSW,SWTL’s, Area Manager and Service Director in conjunction with thetraining unit as part of the Regional and National Training NeedsAnalysis. Managers will ensure that all training and developmentneeds are identified along with opportunities to learn and developthrough peer review.Regional ServiceDirector, AreaManager and PSW byend Nov 2013 andongoingTheme 5: WorkforceThe LHA was not compliant with the standard in the following respects:The LHA had not fully implemented the HSE national policy on supervision.The LHA did not maintain comprehensive records of supervision.The LHA did not have performance appraisal systems in place.The LHA did not ensure that all staff were familiar with and understood protected disclosurelegislation and policy.47. Action required:The LHA should ensure that the national supervision policy is fully implemented.48. Action required:The LHA should ensure that comprehensive records of supervision are maintained.49. Action required:The LHA should establish and implement a performance appraisal system.50. Action required:The LHA should ensure that staff are familiar with and facilitated to make protected93
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HSE Child Protection and Welfare Service in Carlow/Kilkenny - hiqa.ie

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