HSE Child Protection and Welfare Service in Carlow/Kilkenny - hiqa.ie

Inspection of the HSE Child Protection and Welfare Service in Carlow/Kilkenny Local Health Area in theHSE South RegionHealth Information and Quality AuthorityTheme 1: Child-centred ServicesThe LHA was not compliant with the standard in the following respect:The LHA did not communicate effectively with children and families, or provide them withinformation in an accessible format.The LHA did not disseminate information to the public on child protection and welfareservices.4. Action required:The LHA should ensure that children and families are communicated with effectively andprovided with information in an accessible format.5. Action required:The LHA should disseminate information to the public on child protection and welfareservices.Related reference:Standard 1:3Children are communicated with effectively and are provided with information in anaccessible format.Please state the actions you have taken or are planning totake with timescales:Timescale & Postholderresponsible:HSE response:Action 4Information on what services are provided to whom and on whatbasis will be designed, published and made available in all areaswhere children and their parents come into contact with services.This information will be in an accessible format to meet the needs ofall the local population and will be provided, as a matter of course,to those referred or currently using services. The distribution willtake place through Team Meetings and Supervision and will bemonitored as part of case file audits and in Supervision.Area Manager, TeamLeaders and SocialWork Staff End May201363