Investor Relations

184INDEXcapital increase, 49, 60, 68, 72, 81, 83, 136,153, 164capital market day, 141capital markets, 2, 15, 20, 22, 26, 30, 32,58, 170career, 25, 33, 42cash flow, 53, 86, 106, 110, 182cash flow statement, 128, see also financialstatementscentral securities depositary, 80chairman, 32, 90, 128, 137, 148checklist, 171chief executive officer (CEO), 9, 31, 26–8chief financial officer (CFO), 26–8, 31,90, 133chief operating officer (COO), 11clearing agencies, 80coach, 12code of conduct, 9, 116code of ethics, 33, 116communications, 5, 9, 19, 32, 46, 48, 57, 101,107, 114, 119communications strategy, 75, 118, 154–8corporate communications, 9, 29, 31, 43, 47,74, 93, 170employee communications, 10, 34, 117financial communications, 10, 19, 24, 28, 38,43, 47, 59, 91, 113, 116, 130integrated communications, 4, 74–6internal communications, 10, 34, 104strategic communications, 25, 32–4, 75, seealso advisor; agency; crisiscommunications; financialcommunications; mergers & acquisitions(M&A)community, 40, 50, 54, 71, 74, 117, 125, 141,165, see also analyst; hedge fund;investment communitycomparable, 1, 35, 52, 65, 91, 161, 170compensation, 4, 5, 66, 106, 114, 116,164, 171competition, 2, 20, 23, 33, 38, 39, 72, 73, 86, 98,101, 108, 141, 152, 163, 165, see alsoenvironmentcompliance, 17, 24, 29, 34, 45, 58, 70, 74,76, 160concentration, 88, 162conference, 8, 39, 61, 93, 98, 125, 141, 152,160, 178conference call, 9, 44, 52, 64, 98, 116, 120–2,132, 138, 145–7, 164, 173confidence, 2, 23, 145, 146, 156confidential, confidentiality, 2, 41, 115conflict, 49, 150consensus, 15–18, 39, 53, 60, 111, 126, 135,161, 164consistency, 2, 8, 13, 21, 29, 32–4, 75, 91, 101,109, 118, 121, 133, 155consultant, 50, 166, see also advisor; agency;service provider; vendorcontact list, 51, see also data, databaseconvergence, 74, 118core, key shareholders, 6, 136, 157, 182corporate access, 36corporate culture, 29, 34, 114, 128, 142corporate governance, 19, 29, 33, 35–9, 48, 69,87, 101, 114, 116–17, 126, 129, 149, 161corporate social responsibility, 87, 101,117, 152corporate web site, 13, 123, 127, 130, 151, seealso online investor relations; web sitecost of capital, 6, 55, 114, 163costs, 25, 38, 41, 50, 55, 69, 74, 79, 114, 141,170distribution costs, 153financing costs, 3, 6mailing costs, 98, 129see also budget; cost of capital; savingscoverage, 30, 36, 47, 67, 71, 133, 137, 155, 178,182, see also sell-sidecredibility, 4, 8, 30, 31, 42, 72, 99, 101, 104, 112,133, 155, 157, 165credit analyst, 72, 126credit rating, 38, 126crisis, 6, 84, 124, 145, 164crisis communications, 48, 74, 79, 154–7culture, 48, 101, 148currency, 5, 46, 87, 124, 140, 159, 173custodians, 38, 80customer, 4, 42, 53, 74, 78, 83, 91, 103, 114, 152,162customer relationship management (CRM),153customer-supplier, 28, 34, 35, 38data, 5, 8, 34, 54, 65, 83, 91, 93, 106, 117, 124,172financial data, 44, 71, 125, 131data sheet, 172database, 16, 45, 51, 82, 86, 137, 140, 157share data, 52, 125deal, 4, 36, 43, 46, 52, 64, 79, 109, 115, 124,136, 164debriefing, 16, 144debt, 3, 37, 53, 73, 87, 106, 128debt investor relations, 20–1, 40, 46, 90see also bondholder; credit analyst;transactiondepositary bank, 79dialogue, 14, 17, 26, 89, 103, 108, 133, 139, 148,155, 166, see also annual general meetingdiluted, 84