Investor Relations

186INDEXfree float, 12, 18, 30, 33, 54, 71, 79, 84, 86,148, 162frequently asked questions, 12, 17, 69, 120, 126,151fund management, 36fund manager, 14, 15, 32, 44, 51, 71, 82, 85, 88,90, 91, 136, 177fundamentals, 86, 106, 175funds under management, 86, see also assetsgenerally accepted accounting principles(GAAP), 107geographic, 6, 15–18, 53, 83, 105–9, 120, 137,161–4global, 1, 30, 53, 84, 122, 149, 173, 178globalization, 74glossary, 10, 102, 124going public, 1, 2, 4, 7, see also initial publicoffering (IPO)governance, 60, 71, 84, 116, 148, see alsocorporate governancegovernment, 1, 37, 60, 152graphics, 41, 55, 121, 124growth, 2, 4, 53, 71, 78, 87, 102, 105, 107growth at a reasonable price (GARP), 87growth drivers, prospects, strategy, 18, 43, 54,90, see also earnings; strategyguidance, 9, 12, 48, 60, 66, 87, 92, 108–12, 144,164, see also forecasts; outlookhalf-yearly, 82, 93hedge fund, 37, 79, 85, 87–9, 137, 139, 178hold, see recommendationholding period, 88, 162holdings, 60, 79, 80, 82, 83, 85, 89, 116, 154honors, 166hostile, 83, 116, 138, see also bidhuman resources, 28, 33, 101, 104, 114, 115, 117hybrid, 3identification of shareholders, 16, 18, 54, 79–83,see also market intelligence; vendor;targetingidentity, 10, 26, 75, 79, 81image, 3, 4, 7, 9, 25, 41, 46, 58, 63, 67, 71, 91,118, 126, 132, 142, 148, 152, 164financial image, 11, 18, 45, 54, 165see also brandincome statement, 65, 120, 128, 157independent, 35, 39, 48, 51, 53, 116, 128, 137index, 52, 87, 172, 182index fund, 87indicator, 57, 105, see also key performanceindicatorindividual shareholder, 1, 35, 45, 124, 148, 153,166, see also retailindustry, 10, 19, 36, 43, 49, 89, 98, 103, 108,123, 150, 173, 175, 177, 182information systems, 8, 24, 44, 55, 57, 83, 109,155in-house, 8, 11, 16, 20, 28, 41, 47, 57, 149initial public offering (IPO), 26, 78, see alsogoing publicinnovation, 75, 101, 123, 152inquiry, 33, 110inside information, 62insider, 34, 59–61, 98, 111, 115, 118, 149, 151institutional investor, shareholder, 5, 12–19,43–7, 68, 82–6, 125–9, 135–8, 149,162–6integrated, 4, 10, 17, 24, 29, 37, 38, 47, 48, 74,75, 130, 157, 161, see also communicationsintegration, 75, 115integrity, 92, 165intelligence, 27, 37interactivity, 125, 153interim, 17, 66, 93internal control, 9, 69, 116, 129international, 1, 2, 4, 13, 28, 34, 44, 49, 53, 57,63, 80, 99, 103, 106, 130, see also capitalmarkets; community; foreigninternational financial reporting standards(IFRS), 57, 128internet, 49, 56, 63, 119, 124, 130, 148, 152, 158interview, 166investigation, 29, 54, 80investment, 2, 11, 25–8, 70, 82–90, 99–101, 117,123–7, 134, 138, 152, 160–8, 173, 178, seealso return on investment; sociallyresponsible investmentinvestment bank, 9, 12, 36, 49, 51, 56, 62,64, 82, 102, 106, 132, 141, 163, see alsobrokerinvestment case, 9, 10, 12, 15, 72, 115, 152investment community, 5, 14, 17, 28, 31, 37, 44,50, 57, 74, 88, 99, 100, 124, 133, 135, 152investment grade, 38investment style, 86–8, 162investor day, 46, 56, 98, 142, 174investor relationsbudget, 55–7goals, 25investor relations officer (IRO), 5, 40–4investor relations program, 3, 16–18, 20, 26,30, 38–44, 51, 141, 149, 160–5, 169investor relations team, 9, 15, 28, 32, 45–7, 75,89, 115, 135, 145, 148, 156, 163, 167, 176IR department, 26, 28, 30–46, 55, 73, 75, 91,131, 133, 137online investor relations, 121–6organization, 11, 20, 26–56, 167responsibilities, 32–40