Investor Relations

INDEX 189risk, 4, 6, 38, 54, 72, 87, 98, 101, 155, 175risk factor, 68, 108, 110, 128roadshow, 12, 16, 122, 136–41, 178sales, 9, 12, 42, 53, 65, 98, 99, 100, 104, 110,122, 144sales force, salespeople, sales team, 35, 36, 137save-the-day, 98savings, 41, 56, 98, 117, 123, 130, 153, 167schedule, 13, 54, 93, 105, 135, 139, 142school holidays, 98, 143, 159script, 122, 132, 145secondary offering, 30, 78, 136sector, 1, 4, 11, 13, 16, 36, 43, 68, 72, 82, 92,100, 103, 128, 141, 166, 178, 182securities, 1, 3, 6, 37, 45, 62, 65–9, 80, 87, 129U.S. Securities and Exchange Commission, 91segment, 101, 120, 174, 175segmentation, 83, 88sell, 2, 7, 36, 59, 62–4, 84, 90, see also analyst;recommendationsell-side, 15, 35, 36, 44, 50, 51, 92, 98, 133, 135,141, 161, 166, 177senior management, 25, 79, 107, 152, 161sentiment, 28, 35, 39service provider, 20, 45, 47, 48, 51, 63, 126, 167settlement, 80share, 4, 10, 12, 16, 25, 32, 42, 45–7, 52–4, 60–9,71–4, 79–84, 90, 107–18, 133, 151–5,160–8share capital, 12, 15, 68, 71, 80share data, 125share ownership, 5, 13, 18, 45, 54, 79, 84, 125share price, 5, 12, 25, 37, 45, 52, 59, 63, 74,90, 109, 151, 160see also earnings, earnings per share; stockshareholder, 1, 12, 35, 41, 52, 58, 65, 74, 78, 85,98, 116, 125, 127, 137, 171, 173, 178shareholder activism, 5shareholder base, 4, 6, 15–18, 30, 45, 51, 67,79, 84, 106, 129, 147, 153, 162shareholder club, 154shareholder democracy, 66, 14shareholder guide, 151shareholder letter, 119, 130shareholder loyalty, 79, 153shareholder relation management (SRM), 51,60, 153see also activist; annual general meeting; coreshareholder; employee; equity;identification; individual shareholder;institutional investor; remuneration;retail; total shareholder return; value,value creationshort selling, 87short-term, 1, 23, 36, 84, 85, 87, 107, 110, 173site visit, 3, 98, 143, 152, 174slideshow, 121small and midcaps, 141small company, 17social media, 126social responsibility report, 152socially responsible investment, 33, 35, 106socially responsible investors, 87, 152software, 41, 45, 51, 103, 153, 169sovereign fund, 37, 87spokesperson, 11, 35, 42, 48, 50, 70, 100, 119,150spreadsheet, 41, 45, 124, 130state-owned, 1, 10, 20, 87stock, 79, 84, 111, 139, 151, 162, see alsoperformance; tradingstock broker, 132stock exchange, 58, 82, 91, 104stock market, 20, 80, 151stock options, 118stock price, see share, share pricestock split, 60, 69stock surveillance, 29, 55stock symbol, 125strategic communications, 33, 75strategy, 7, 8, 11, 19, 20, 32, 46, 67, 72, 83–8,107, 118, 121, 139, 144, 160, 170, 173investor relations strategy, 11, 15, 26, 44, 55,160see also acquisition; communicationssupervisory board, 26supplemental information, 120supplier, 22, 27, see also customer, customersuppliersurvey, 56, 144, 165sustainable development, 29, 38, 104, 117, 126,158, 161, 165target, 5, 15, 37–9, 105, 114, 178target audience, 10, 14, 35, 92, 102, 119, 155,162target price, 5, 15, 36, 54, 162see also forecasts; outlooktargeting, 48, 82, 85–90, 90, 137, 163, 178technology, 37, 93, 108, 142, 145, 153, 170threshold, 54, 69, 80ticker symbol, 182, see also stock, stock symboltime difference, 52, 64time horizon, 9, 36, 85, 110time zone, 64, 145, 147timeline, 11, 178timing, 6, 72, 116, 142, 158, 178total shareholder return, 73, 113, 163trade show, 10, 61, 93, 98, 128trading hours, 64trading volumes, 17, 36, 47, 52, 71, 125, 161