Investor Relations

188INDEXpayout ratio, 86, 105pedagogy, 118, see also educationpeer company, 13peer group, 9, 172peers, 98, 123, 146pension fund, 37, 86perception, 5, 10, 27, 39, 47, 121, 173perception audit, study, 15, 39, 48, 54, 165performance, 6, 20, 34, 37, 101, 104–13, 134,171, 173performance metrics, indicators, 9, 57, 72, 98,107, 144, 160, see also key performanceindicatorphilanthropy, 117planning, 7, 14, 32, 46, 105, 132, 139, 142, 155portfolio, 4, 51, 58, 82, 88, 118, 162portfolio manager, 20, 36, 42, 49, 51, 88, 101,106, 133positioning, 12, 20, 29, 49, 103, 128post-IPO, 7, 8, 23, see also aftermarketpreannouncement, 112, see also profit warningpresentation, 13, 19, 27, 41, 43, 86, 104, 112,121, 131, 140, 145, 159, 174, see alsoearningspress, 10, 28, 32, 63, 90, 115, 131, 140press conference, 8, 10, 132press relations, 74, 91, 126, 131, 136, 156press release, 13, 37, 43, 61, 75, 91–3, 99, 100,111, 119–21, 125, 138, 145–9, 159, 160,177see also agency; coverage; journalist; kit;mediaprice-sensitive, 75, 144price-sensitive information, 9, 31, 59–64, 111,123, 135, 146see also privileged informationprice target, 16, 54, 135print, 37, 64, 67, 119, 124, 130private company, 18private equity, 20private individual, 177private investor, shareholder, 1, 154, see alsoretailprivatization, 10privileged information, 29, 59, 61, 63, 136, seealso price-sensitiveproductivity, 5, 98, 119, 167professionalism, 2, 22, 99, 122, 134profile, 11, 141, 182profit warning, 112, 154profitability, 109, 115, 173prospectus, 18, 108, 114provider, 48, 139, see also agency; serviceproviderproxy, 56, 67, 81, 149, 150, 177public company, 4, 7, 10, 12, 34public relations, 9, 51publicity, 4publicly traded, 19, 67, 146Q&A, 12, 14, 17, 70, 116, 120, 132, 156Q&A bible, book, documents, 14, 54, 156Q&A session, 12, 17, 122, 132, 142qualitative, 108, 164, 166quantitative, 34, 87, 108, 115, 161, 164, 166quarterly, 8, 9, 17, 66, 73, 82, 92, 100, 173questionnaire, 140, 166quiet period, 99, 151rating, 16, 54, 71, 90, 117, 161, see also creditrating agencies, 38, 85, 90, 117ratio, 57, 106, 118recognition, 71recommendation, 15, 28, 36, 54, 64, 121, 135,149, 162, 178reconciliation, 106, 129registrar, 67, 79regulation, 54, 58, 100, 156regulatory change, 70, 123, 167regulatory requirement, 13, see also legalobligationremuneration, 36, 106, 114, 154, 171report, 31, 39, 56, 73, 75, 111, 117, 127–9, 147,149, 152, 177, see also annual reportreporting, 8, 9, 45, 50, 82, 93, 109, 112, 127,139, 143reporting obligations, 9reporting requirement, 8, 16reporting systems, 8, 23, 56, 66, 106reputation, 50, 70, 71, 87, 92, 101,127, 157corporate reputation, 2, 4, 37, 103, 131, seealso image; managementresearch, 9, 11, 14, 35, 53, 56, 89, 111, 121, 147,154equity research, 11, 18, 39, 137, 161research and development, 73, 101, 138resignation, 60resolution, 61, 81resource, 49, 51retailretail bank, 83retail investor, shareholder, 4, 6, 13, 32, 40–50,55, 67, 71, 81, 90, 131, 149retail ownership, 50retention, 53, 79, 153, 154, 162return on capital employed (ROCE), 114return on equity (ROE), 114return on investment (ROI), 18, 29, 52, 86, 169,171revenues, 17, 63, 103, 182reverse roadshow, 140