Consumer loansConsumer loans represent loans and leases managed primarily by theRegional Consumer Banking and Local Consumer Lending businesses.As a general rule, interest accrual ceases for installment and real estate (bothopen- and closed-end) loans when payments are 90 days contractually pastdue. For credit cards and unsecured revolving loans, however, Citi generallyaccrues interest until payments are 180 days past due. Loans that havebeen modified to grant a short-term or long-term concession to a borrowerwho is in financial difficulty may not be accruing interest at the time ofthe modification. The policy for returning such modified loans to accrualstatus varies by product and/or region. In most cases, a minimum numberof payments (ranging from one to six) are required, while in other cases theloan is never returned to accrual status.The policy for re-aging modified U.S. consumer loans to current statusvaries by product. Generally, one of the conditions to qualify for thesemodifications is that a minimum number of payments (typically rangingfrom one to three) be made. Upon modification, the loan is re-aged tocurrent status. However, re-aging practices for certain open-ended consumerloans, such as credit cards, are governed by Federal Financial InstitutionsExamination Council (FFIEC) guidelines. For such open-ended consumerloans subject to FFIEC guidelines, one of the conditions for the loan to bere-aged to current status is that at least three consecutive minimum monthlypayments, or the equivalent amount, must be received. In addition, underFFIEC guidelines, the number of times that such a loan can be re-aged issubject to limitations (generally once in twelve months and twice in fiveyears). Furthermore, Federal Housing Administration (FHA) and Departmentof Veterans Affairs (VA) loans are modified under those respective agencies’guidelines and payments are not always required in order to re-age amodified loan to current.Citi’s charge-off policies follow the general guidelines below:• Unsecured installment loans are charged off at 120 days past due.• Unsecured revolving loans and credit card loans are charged off at180 days contractually past due.• Loans secured with non-real estate collateral are written down to theestimated value of the collateral, less costs to sell, at 120 days past due.• Real estate-secured loans are written down to the estimated value of theproperty, less costs to sell, at 180 days contractually past due.• Non-bank loans secured by real estate are written down to the estimatedvalue of the property, less costs to sell, at the earlier of the receipt of title or12 months in foreclosure (a process that must commence when paymentsare 120 days contractually past due).• Non-bank auto loans are written down to the estimated value of thecollateral, less costs to sell, at repossession or, if repossession is notpursued, no later than 180 days contractually past due.• Non-bank unsecured personal loans are charged off when the loan is180 days contractually past due if there have been no payments withinthe last six months, but in no event can these loans exceed 360 dayscontractually past due.• Unsecured loans in bankruptcy are charged off within 60 days ofnotification of filing by the bankruptcy court or within the contractualwrite-off periods, whichever occurs earlier.• Real estate-secured loans in bankruptcy are written down to the estimatedvalue of the property, less costs to sell, at the later of 60 days afternotification or 60 days contractually past due.• Non-bank unsecured personal loans in bankruptcy are charged off whenthey are 30 days contractually past due.• Commercial market loans are written down to the extent that principal isjudged to be uncollectable.Corporate loansCorporate loans represent loans and leases managed by ICG or the SpecialAsset Pool. Corporate loans are identified as impaired and placed on a cash(non-accrual) basis when it is determined, based on actual experience anda forward-looking assessment of the collectability of the loan in full, thatthe payment of interest or principal is doubtful or when interest or principalis 90 days past due, except when the loan is well-collateralized and in theprocess of collection. Any interest accrued on impaired corporate loansand leases is reversed at 90 days and charged against current earnings,and interest is thereafter included in earnings only to the extent actuallyreceived in cash. When there is doubt regarding the ultimate collectabilityof principal, all cash receipts are thereafter applied to reduce the recordedinvestment in the loan.Impaired corporate loans and leases are written down to the extentthat principal is judged to be uncollectible. Impaired collateral-dependentloans and leases, where repayment is expected to be provided solely bythe sale of the underlying collateral and there are no other available andreliable sources of repayment, are written down to the lower of cost orcollateral value. Cash-basis loans are returned to an accrual status whenall contractual principal and interest amounts are reasonably assured ofrepayment and there is a sustained period of repayment performance inaccordance with the contractual terms.Loans Held-for-SaleCorporate and Consumer loans that have been identified for sale areclassified as loans held-for-sale included in Other assets. With the exceptionof certain mortgage loans for which the fair value option has been elected,these loans are accounted for at the lower of cost or market value (LOCOM),with any write-downs or subsequent recoveries charged to Other revenue.Allowance for Loan LossesAllowance for loan losses represents management’s best estimate of probablelosses inherent in the portfolio, as well as probable losses related to largeindividually evaluated impaired loans and troubled debt restructurings.Attribution of the allowance is made for analytical purposes only, and theentire allowance is available to absorb probable loan losses inherent in theoverall portfolio. Additions to the allowance are made through the provisionfor loan losses. Loan losses are deducted from the allowance, and subsequent162
ecoveries are added. Securities received in exchange for loan claims indebt restructurings are initially recorded at fair value, with any gain or lossreflected as a recovery or charge-off to the allowance, and are subsequentlyaccounted for as securities available-for-sale.Corporate loansIn the corporate portfolios, the allowance for loan losses includes an assetspecificcomponent and a statistically-based component. The asset-specificcomponent is calculated under ASC 310-10-35, Receivables—SubsequentMeasurement (formerly SFAS 114) on an individual basis for largerbalance,non-homogeneous loans, which are considered impaired. Anasset-specific allowance is established when the discounted cash flows,collateral value (less disposal costs), or observable market price of theimpaired loan is lower than its carrying value. This allowance considers theborrower’s overall financial condition, resources, and payment record, theprospects for support from any financially responsible guarantors (discussedfurther below) and, if appropriate, the realizable value of any collateral.The asset-specific component of the allowance for smaller balance impairedloans is calculated on a pool basis considering historical loss experience.The allowance for the remainder of the loan portfolio is calculated underASC 450, Contingencies (formerly SFAS 5) using a statistical methodology,supplemented by management judgment. The statistical analysis considersthe portfolio’s size, remaining tenor, and credit quality as measured byinternal risk ratings assigned to individual credit facilities, which reflectprobability of default and loss given default. The statistical analysis considershistorical default rates and historical loss severity in the event of default,including historical average levels and historical variability. The result isan estimated range for inherent losses. The best estimate within the range isthen determined by management’s quantitative and qualitative assessmentof current conditions, including general economic conditions, specificindustry and geographic trends, and internal factors including portfolioconcentrations, trends in internal credit quality indicators, and current andpast underwriting standards.For both the asset-specific and the statistically based components of theallowance for loan losses, management may incorporate guarantor support.The financial wherewithal of the guarantor is evaluated, as applicable,based on net worth, cash flow statements and personal or company financialstatements which are updated and reviewed at least annually. Citi seeksperformance on guarantee arrangements in the normal course of business.Seeking performance entails obtaining satisfactory cooperation from theguarantor or borrower to achieve Citi’s strategy in the specific situation. Thisregular cooperation is indicative of pursuit and successful enforcement ofthe guarantee: the exposure is reduced without the expense and burden ofpursuing a legal remedy. Enforcing a guarantee via legal action against theguarantor is not the primary means of resolving a troubled loan situationand rarely occurs. A guarantor’s reputation and willingness to work with<strong>Citigroup</strong> is evaluated based on the historical experience with the guarantorand the knowledge of the marketplace. In the rare event that the guarantoris unwilling or unable to perform or facilitate borrower cooperation, Citipursues a legal remedy. If Citi does not pursue a legal remedy, it is becauseCiti does not believe that the guarantor has the financial wherewithal toperform regardless of legal action, or because there are legal limitationson simultaneously pursuing guarantors and foreclosure. A guarantor’sreputation does not impact our decision or ability to seek performanceunder guarantee.In cases where a guarantee is a factor in the assessment of loan losses,it is included via adjustment to the loan’s internal risk rating, which inturn is the basis for the adjustment to the statistically based component ofthe allowance for loan losses. To date, it is only in rare circumstances thatan impaired commercial or CRE loan is carried at a value in excess of theappraised value due to a guarantee.When Citi’s monitoring of the loan indicates that the guarantor’swherewithal to pay is uncertain or has deteriorated, there is either nochange in the risk rating, because the guarantor’s credit support was neverinitially factored in, or the risk rating is adjusted to reflect that uncertaintyor deterioration. Accordingly, a guarantor’s ultimate failure to perform ora lack of legal enforcement of the guarantee does not materially impactthe allowance for loan losses, as there is typically no further significantadjustment of the loan’s risk rating at that time. Where Citi is not seekingperformance under the guarantee contract, it provides for loans losses as ifthe loans were non-performing and not guaranteed.Consumer loansFor Consumer loans, each portfolio of smaller-balance, homogeneousloans—including Consumer mortgage, installment, revolving credit, andmost other Consumer loans—is independently evaluated for impairment.The allowance for loan losses attributed to these loans is established via aprocess that estimates the probable losses inherent in the specific portfoliobased upon various analyses. These include migration analysis, in whichhistorical delinquency and credit loss experience is applied to the currentaging of the portfolio, together with analyses that reflect current trendsand conditions.Management also considers overall portfolio indicators, includinghistorical credit losses, delinquent, non-performing, and classified loans,trends in volumes and terms of loans, an evaluation of overall credit quality,the credit process, including lending policies and procedures, and economic,geographical, product and other environmental factors.In addition, valuation allowances are determined for impaired smallerbalancehomogeneous loans whose terms have been modified due to theborrowers’ financial difficulties and where it has been determined that aconcession was granted to the borrower. Such modifications may includeinterest rate reductions, principal forgiveness and/or term extensions. Wherelong-term concessions have been granted, such modifications are accountedfor as troubled debt restructurings (TDRs). The allowance for loan lossesfor TDRs is determined in accordance with ASC 310-10-35 by comparingexpected cash flows of the loans discounted at the loans’ original effectiveinterest rates to the carrying value of the loans. Where short-term concessionshave been granted, the allowance for loan losses is materially consistent withthe requirements of ASC 310-10-35.163
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UNITED STATESSECURITIES AND EXCHANG
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CITIGROUP’S 2010 ANNUAL REPORT ON
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As described above, Citigroup is ma
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Operating ExpensesCitigroup operati
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FIVE-YEAR SUMMARY OF SELECTED FINAN
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CITIGROUP REVENUESIn millions of do
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REGIONAL CONSUMER BANKINGRegional C
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2009 vs. 2008Revenues, net of inter
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2009 vs. 2008Revenues, net of inter
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2009 vs. 2008Revenues, net of inter
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2009 vs. 2008Revenues, net of inter
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SECURITIES AND BANKINGSecurities an
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TRANSACTION SERVICESTransaction Ser
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BROKERAGE AND ASSET MANAGEMENTBroke
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Japan Consumer FinanceCitigroup con
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The following table provides detail
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CORPORATE/OTHERCorporate/Other incl
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During 2010, average Consumer loans
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SEGMENT BALANCE SHEET AT DECEMBER 3
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Citigroup Regulatory Capital Ratios
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Capital Resources of Citigroup’s
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Regulatory Capital Standards Develo
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DepositsCiti continues to focus on
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Secured financing is primarily cond
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Each of the credit rating agencies
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RISK FACTORSThe ongoing implementat
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The emerging markets in which Citi
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is largely uncertain. However, any
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a short-term Liquidity Coverage Rat
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understanding or cause confusion ac
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MANAGING GLOBAL RISKRISK MANAGEMENT
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CREDIT RISKCredit risk is the poten
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(1) 2010 primarily includes an addi
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Non-Accrual Loans and AssetsThe tab
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Renegotiated LoansThe following tab
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Citi’s first mortgage portfolio i
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Consumer Mortgage FICO and LTVData
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Second Mortgages: December 31, 2010
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Interest Rate Risk Associated with
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North America Cards—FICO Informat
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CONSUMER LOAN DETAILSConsumer Loan
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Consumer Loan Modification Programs
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North America CardsNorth America ca
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Payment deferrals that do not conti
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The following is a 12-month roll-fo
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16. LOANSCitigroup loans are report
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Residential Mortgage Loan to Values
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The following table presents Corpor
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Included in the Corporate and Consu
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18. GOODWILL AND INTANGIBLE ASSETSG
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Intangible AssetsThe components of
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CGMHI has committed long-term finan
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20. Regulatory CapitalCitigroup is
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22. SECURITIZATIONS AND VARIABLE IN
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In millions of dollars As of Decemb
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Funding Commitments for Significant
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Credit Card SecuritizationsThe Comp
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Managed Loans—Citi HoldingsThe fo
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Key assumptions used in measuring t
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Mortgage Servicing RightsIn connect
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The Company administers one conduit
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Key Assumptions and Retained Intere
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Municipal InvestmentsMunicipal inve
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Derivative NotionalsIn millions of
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activities together with gains and
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Cash Flow HedgesHedging of benchmar
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The range of credit derivatives sol
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24. CONCENTRATIONS OF CREDIT RISKCo
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Trading account assets and liabilit
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The internal valuation techniques u
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In millions of dollars at December
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Changes in Level 3 Fair Value Categ
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In millions of dollarsDecember 31,2
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26. FAIR VALUE ELECTIONSThe Company
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The following table provides inform
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Certain structured liabilitiesThe C
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28. PLEDGED SECURITIES, COLLATERAL,
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The repurchase reserve estimation p
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CollateralCash collateral available
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29. CONTINGENCIESOverviewIn additio
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pursuant to which Citigroup agreed
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court filings under docket number 0
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30. CITIBANK, N.A. STOCKHOLDER’S
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Condensed Consolidating Statements
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Condensed Consolidating Statements
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Condensed Consolidating Balance She
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Condensed Consolidating Statements
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33. SELECTED QUARTERLY FINANCIAL DA
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SUPERVISION AND REGULATIONCitigroup
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Citigroup continues to evaluate its
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CORPORATE INFORMATIONCITIGROUP EXEC
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SignaturesPursuant to the requireme