Citigroup Inc.

North America CardsNorth America cards consists of Citi’s branded and retail partner cards.Paydown. The Paydown program is designed to liquidate a customer’sbalance within 60 months. It is available to customers who indicate a longtermhardship (e.g., long-term disability, medical issues or a non-temporaryincome reduction, such as an occupation change). Payment requirementsare decreased by reducing interest rates charged to either 9.9% or 0%,depending upon the customer situation, and designed to amortize at least1.67% of the balance each month. Under this program, fees are discontinuedand charging privileges are permanently rescinded.CCG. The Credit Counseling Group (CCG) program handles proposalsreceived via external consumer credit counselors on the customer’s behalf. Inorder to qualify, customers work with a credit counseling agency to developa plan to handle their overall budget, including money owed to Citi. A copyof the counseling agency’s proposal letter is required. The annual percentagerate (APR) is reduced to 9.9% and the account fully amortizes in 60 months.Under this program, fees are discontinued and charging privileges arepermanently rescinded.Interest Reversal Paydown. The Interest Reversal Paydownprogram is also designed to liquidate a customer’s balance within 60 months.It is available to customers who indicate a long-term hardship. Accumulatedinterest and fees owed to Citi are reversed upon enrollment, and futureinterest and fees are discontinued. Payment requirements are reduced andare designed to amortize at least 1.67% of the balance each month. Underthis program, like the programs discussed above, fees are discontinued, andcharging privileges are permanently rescinded.U.S. Installment LoansCFNA AOT. This program is targeted to Citi’s Consumer Finance customerswith a permanent hardship. Payment reduction is provided through there-amortization of the remaining loan balance, typically at a lower interestrate. Loan payments may be rescheduled over a period not to exceed120 months. Generally, the rescheduled payment cannot be less than 50% ofthe original payment amount, unless the AOT is a result of settlement, courtorder, judgment or bankruptcy. The interest rate generally cannot be reducedbelow 9% (except in the instances listed above). Customers must make aqualifying payment at the reduced payment amount in order to qualify forthe modification. In addition, customers must provide proof of income,employment is verified and monthly obligations are validated through anupdated credit report.Long-Term Modification Programs—SummaryThe following table sets forth, as of December 31, 2010, information relating to Citi’s significant long-term U.S. mortgage, card and installment loanmodification programs:In millions of dollarsProgrambalanceProgramstart date (1)Averageinterest ratereductionAverage %payment reliefAveragetenor ofmodified loansDeferredprincipalPrincipalforgivenessU.S. Consumer mortgage lending (2)HAMP $3,414 3Q09 4% 41% 32 years $429 $ 2Citi Supplemental 1,625 4Q09 3 24 27 years 75 1HAMP Re-age 492 1Q10 N/A N/A 24 years 10 —2nd FDIC 422 2Q09 6 49 26 years 31 6FHA/VA 3,407 2 19 28 years — —CFNA AOT 3,801 3 23 29 yearsOther 3,331 4 43 25 years 45 47North America cardsPaydown 2,516 16 — 5 yearsCCG 1,863 11 — 5 yearsInterest Reversal Paydown 328 20 — 5 yearsU.S. installment loansCFNA AOT 837 7 33 9 years(1) Provided if program was introduced after 2008.(2) Balances for RL and 2MP not material at December 31, 2010.107