Sustainability Report 2008Message from the Presidency2009 will present difficulties for the worldeconomy. We are facing an economic andfinancial crisis that began in developedeconomies and was soon affecting thereal economy with significant declinesin consumption and employment.For Brazil, the question is not whetherit will be affected by the crisis, butthe magnitude of its effects in oureconomy and how well we can resistthem, considering several preventivemeasures that have been adopted byBrazilian authorities.The Bradesco Organization stronglybelieves in Brazil, which was recentlyrated “investment grade,” and we areconvinced that much has already beendone, and still, there is enormousgrowth potential even despite the crisis.Certainly, under these circumstances,the challenges to be faced be<strong>com</strong>e evengreater, but we will maintain our targetsand our business objectives. Moreover,over the past years, we have seen a trendtoward consolidation in the Brazilianbanking system, with the reposititioningof some large institutions, that hasincreased the maturity of the bankingsystem and also created new challenges.In 2008, we were faithful to our<strong>com</strong>mitment to Brazil’s development,assisting more people and <strong>com</strong>paniesin accessing banking products andservices, expanding our loan operationsand increasing our presence in thenational territory.Based on our Values and belief in thestrength of the Brazilian economy, wefocus on three great pillars: sustainablefinance, responsible management andsocial-environmental investments. In2008, we have achieved meaningfulthings on these fronts.In order to make deeper the relationshipwith our stakeholders, in 2008, we heldthe 1 st Bradesco Cycle of Dialogue withStakeholders, with the participation ofemployee, customer, supplier, government,<strong>com</strong>munity, NGO and academic<strong>com</strong>munity representatives that were atremendous help in preparing this <strong>report</strong>.Everyday we stress the importanceof ethical conduct. We reviewedthe Bradesco Organization’s Codeof Ethical Conduct and created theSector Code of Ethical Conduct ofPurchasing Professionals that sets forththe guidelines for this professional’srelationship with suppliers, and wecontinue valuing citizenship. In 2008, wereiterated our <strong>com</strong>mitment to respectingand promoting human rights and,together with several world leaders, wesigned a document supporting the 60 thanniversary of the Universal Declarationof Human Rights.4
We are continuously concerned with climate change, becauseof its significant impacts on people’s lives and businesses. Thus,we are strongly <strong>com</strong>mitted to the Global Compact and wecontinue supporting the Millennium Development Goals andthe Equator Principles. We use social-environmental criteriain granting loans to <strong>com</strong>panies and selecting suppliers andservice providers, and we maintain a solid portfolio of socialenvironmentalproducts, always seeking to innovate with thecreation of new products in this line.Concerning our internal activities and our social-environmentalimpact, we obtained ISO 14064 Certification related to greenhousegas (GHG) emissions, structured an Eco-efficiency Programand we continue promoting education at Fundação Bradesco,one of Brazil’s and the world’s largest private social-educationalprograms. Likewise, we encourage employee volunteerism.Our efforts and work for the benefit of sustainable developmentearned several national and international acknowledgementsfrom the market and representative entities. In Brazil, one of themain acknowledgements was Bradesco’s being named a model<strong>com</strong>pany for the first time in Guia Exame de Sustentabilidade, anannual publication of Exame magazine that includes <strong>com</strong>paniesthat are considered a benchmark in this field. Abroad, we wereelected the Best Brazilian Bank in 2008 and the Best Bank inthe World in terms of the Environment and Social CorporateGovernance according to the British magazine The Banker.We plan to continue working on sustainability and developmentof the country, providing our customers and other users withthe best solutions, quality, innovation and responsibility andwe invite everyone who maintains a relationship with ourOrganization – employees, customers, suppliers, shareholders,governments, <strong>com</strong>munities, NGOs and the <strong>com</strong>munity – tofollow us in our continuous pursuit of a better world.Our ValuesCustomer as the reason forthe Organization’s existence.Transparency in all internaland external relationships.Respect for <strong>com</strong>petition.Belief in people’s value anddevelopment capacities.Respect for humandignity and diversity.Social-environmentalresponsibility, promotingand motivating sustainabledevelopment.Commitment to continuedimprovement in the qualityof products and service.Lázaro de Mello BrandãoChairman of the Board of DirectorsMárcio Artur Laurelli CyprianoChief Executive Officer
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