Sustainability Report 2008GRI DescriptionChild laborHR6. Risky operationsAnswerPg 35 – Box: Human RightsPg 57 – CommitmentsForced and <strong>com</strong>pulsory laborPg 35 – Box: Human RightsHR7. Risky operationsPg 57 – CommitmentsSecurity practicesHR8. Human rightsOnline VersiontrainingIndigenous rightsSocial Performance – SocietyDMA. ManagementApproachCommunitySO1. Managementof impactsCorruptionSO2. Corruption riskevaluationSO3. Anti-corruptiontrainingSO4. Actions takenin response toincidents ofcorruptionPublic policySO5. Public policypositions andlobbyingSO6. Contributions topolitical partiesPg 30 – Prevention ofIllicit ActivitiesOnline VersionPg 13 – Banking InclusionPg 15 – The Power of InclusionPg 30 – Prevention ofIllicit ActivitiesPg 31 – Chart: Anti-curruptionpreventive monitoringPg 30 – Prevention ofIllicit ActivitiesOnline VersionPg 30 – Prevention ofIllicit ActivitiesPg 34 – Ethics in RelationshipsOnline VersionPg 62 – Relationship withregulatory/inspectionauthorities and entitiesOnline VersionAnti-<strong>com</strong>petitive behaviorWe are not aware of legalactions for anti<strong>com</strong>petitivebehavior, antitrust andSO7. Lawsuitsmonopoly practices, inwhich the Organization hasbeen identified as party.ComplianceSO8. Fines and sanctions Pg 52 – Labor proceedingsSocial Performance – Product ResponsibilityDMA. ManagementApproachPg 30 – Executive Committeeof Products and ServicesCustomer health and safetyPR1. Evaluation ofPg 45 – Customer SafetyimpactsNo cases of this type werePR2. Non-<strong>com</strong>pliance<strong>report</strong>ed in 2008.Product and service labelingPR3. Product labels Online VersionPR5. CustomersatisfactionMarketing <strong>com</strong>municationsPR6. Adherence to lawsand standardsPg 41 – Alô Bradesco, ContactUs and OmbudsmanPg 43 – Satisfaction SurveysMarketing <strong>com</strong>municationsof the Organization observethe rules established bythe National Council ofAdvertising Self-Regulation.GRI DescriptionPR7. Non-<strong>com</strong>plianceCompliancePR8. Complaints relatedto data lossCompliancePR9. FinesSector IndicatorsGRI DescriptionFS1. SocialenvironmentalpoliciesFS2. Evaluation of socialenvironmentalrisksFS3. Customer socialenvironmentalmonitoringFS4. Socialenvironmentalpolicies trainingFS5. Interactionabout socialenvironmentalrisks/opportunitiesFS6. Percentage ofbusiness linesportfolios by region,size and sectorsFS7. Products andservices forsocial benefitFS8. Products andservices forenvironmentalbenefitFS9. Socialenvironmentalpolicies auditFS10. Interactionwith <strong>com</strong>panieson socialenvironmentalissuesFS11. Assets subjectto socialenvironmentalscreeningFS12. Voting policy(ies)applied to socialenvironmentalissuesFS13. Access to scarecelypopulated oreconomicallydisadvantagedareasFS14. Access for peoplewith disabilitiesFS15. Development andsale of productsand servicesFS16. Initiatives forfinancial educationAnswerIn 2008, Bradesco did not registerany <strong>com</strong>plaints of potential non<strong>com</strong>pliancewith codes and lawsrelated to marketing, advertising,promotion and sponsorship.Pg 43 – Financial RemediesPg 62 – Relationship withregulatory/inspectionauthorities and entitiesAnswerPg 19 – Granting CriteriaPg 30 – Executive Committeeof Products and ServicesPg 19 – Granting CriteriaGranting CriteriaOnline VersionPg 9 – Awareness indaily activitiesOnline VersionPg 19 – Granting CriteriaPg 21 – Chart: Loans bytype of borrower – %Pg 82 – Chart: Loan volumeby type and activity sectorPg 13 – Banking InclusionPg 22 – Chart: SocialenvironmentalLines of CreditOnline VersionPg 19 – Granting CriteriaPg 22 – Chart: SocialenvironmentalLines of CreditPg 85 – Chart: Percentage ofassets subject to a positive,negative or excellenceenvironmental control(screening) over total assetsBradesco Organizationdoes not have a policyconerning this issue.Pg 15 – Banco PostalPg 16 – Bradesco ExpressoPg 18 – Accessibility forCustomers and Other UsersPg 30 – Executive Committeeof Products and ServicesOnline VersionOnline VersionIn determining the topics covered in this <strong>report</strong> the following GRI indicators were not considered relevant: EN9, EN10, EN11,EN12, EN13, EN14, EN15, EN19, EN21, EN23, EN24, EN25, EN27, EN28, EN29, EN30, HR9 e PR4.90
Statement of AssuranceBradesco h a s c o n t racted B S DConsulting for third-party verificationthat the preparation process of its 2008Sustainability Report was consistent withthe GRI (Global Reporting Initiative)guidelines, version G3. BSD conductedworks pursuant to the AA1000 AssuranceStandard 2008. BSD is an AssuranceProvider professionally registered withAccountAbility.1. Objectives and ProcessThe objective of the verification processis to provide Bradesco’s stakeholderswith an independent opinion on thequality of the Report, the underlyingmanagement processes and theadherence to AA1000AS 2008 standards.Other objectives aim at ensuringthe continuation of sustainabilitymanagement processes and confirm theGRI-G3 application level.2. MethodologyThe independent verification of theReport was conducted pursuant tothe AA1000 Assurance Standard 2008,type 1, which <strong>com</strong>prises the evaluationof adherence to three AA1000ASprinciples of: Inclusion, Materiality andAnswer Capacity. The approach of theAA1000 assurance process consistedof: monitoring discussion panels withstakeholders, follow-up of materialityevaluation, follow-up meeting withteam in charge of preparing theSustainability Report, stakeholdermapping analysis, analysis of relevantissues within the current scenario andinterviews with process participants.Executives, managers and employees ofkey areas were interviewed in relation tothe relevance of <strong>report</strong>ed information.3. Scope and LimitationsThe scope of our work en<strong>com</strong>passesthe period covered by the Report, fromJanuary 1, 2008 to December 31, 2008,related to information about BradescoOrganization contained in the printedversion of the Sustainability Report.The assurance level is moderateaccording to the definition of scopeand methodology. The evaluation of thereliability of the <strong>report</strong>ed data was not inthe scope of BSD’s works.4. IndependenceBSD Consulting specializes in corporatesustainability. We work independentlyand assure that no BSD membermaintains consulting agreements orother <strong>com</strong>mercial bonds with Bradesco.The works were led by a professionaltrained in the AA1000AS standard andcertified by the International Registerof Certificated Auditors – IRCA underregistration number 1189266.
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