SuStainability report - SocialFunds.com

non-financial indicators establishedby the GRI and AA1000 considers theimportance management themeshave for social, environmental andeconomic impacts (internal factors)and the opinions of the stakeholdersabout the Organization’s performance.A material aspect often influences thedecision-making process, actions andthe performance of the Organizationand its stakeholders.Bradesco s t a r t e d a s t r u c t u re dstakeholder commitment processby means of dialogue panels. Thepreparation process of the SustainabilityReport was inclusive, promoting a directdialogue on the meaning of indicatorsacross the different areas of the Bank.For the first time, the process ofevaluating the materiality of issuescovered by this Report was incorporatedinto the Bank. We recommendimproving and consolidating thestakeholder commitment processso that the materiality evaluationshows consistent results both withinthe context of society (external)and business strategy (internal). Wepoint out the relevance of proritizingstakeholders according to solidselection criteria, allowing us toobtain even more accurate results formateriality.c) Ability to replyThe principle of ability to replyaddresses actions, decisions and noticesof the Organization to its stakeholdersin response to their specific demands.The principle underpins a decisionmakingprocess that can respondquickly, validating the company’s abilityto respond to sustainability challenges.In this report, the Bank expresses itscommitment to improve the stakeholdercommitment process started in 2008by means of discussion panels. It isimportant to maintain and improve thisprocess by establishing an organizedstructure to respond to stakeholders. Weobserved an improvement in relationto the 2007 Report when presentingtargets achieved and not achieved, aswell as when describing the customercomplaint process.We point out the relevance of improvingsocial-environmental actions, suchas, for instance, the bank BranchEco-efficiency Program, enhancingthe internal process of sustainabilitymanagement.7. GRI-G3 Application LevelIn line with the GRI-G3 guidelines, BSDclassified Bradesco’s 2008 SustainabilityReport at level A+. The Report respondsto all items relating to its structure, allcore indicators and indicators of thefinal version of the Financial ServicesSector Supplement.São Paulo, February 6, 2009.Maria Helena Meinert(Partner)BSD Consulting, Brasil