AQIP 2007 Systems Portfolio - San Juan College

San Juan College – AQIP Systems Portfolio- November 20073C2 SJC student and stakeholder requirements areassessed and monitored on a regular basis. Keyrequirements for students are outlined in Table 3.1.The Strategic Plan focuses on four primary areas ofinstitutional activity that directly impacts San JuanCollege’s key stakeholders (see Category 8).Processes (P)3P1 SJC identifies the changing needs of studentgroups through a variety of short- and long-termlistening and learning approaches. A number offormal and informal methods are used to determineand update key stakeholder requirements. Table 3.2provides examples of some of the majormethodologies used and the criteria designed toassess needs.Program advisory committees, along with labormarket analyses, help the College understandbusiness and industry changes and anticipatedprogram demand that will impact future studentlearning needs Evaluations from state and nationalaccrediting agencies also influence educationalimprovements (see Table1.8).Fall 2006 SJC piloted the Quality Quick Checksprocess to assist the College document continuousquality improvement at the operational level (Figure8.2). On an annual basis, units are to documentprogress towards understanding student and otherstakeholder needs including identifying key customergroups, identifying the needs of each key customergroup based on information and establishing a systemof balancing the needs of customers with the needs ofother stakeholders.3P2 SJC begins building relationships with studentsseveral years before they enroll. Elementary andmiddle school students are introduced to San JuanCollege through Kids Kollege (a summer enrichmentprogram for children between the ages of three and13). Middle school and high school students areintroduced to San Juan College through pre-collegeprograms, campus visits, and special programs suchas career fairs, and Science Saturdays. The PossibleDream Scholarship Program provides parents ofeighth graders with an opportunity to prepay theirstudent's tuition prior to enrolling at SJC. The programencourages parents and students to plan ahead andconsider a college education as an affordable option.More than 2,700 county students have participated inthe program. Systematic outreach to high schoolcounselors, programs geared to high school students(such as Early Admission, Concurrent Enrollment,Talent Search, Native American Youth Arts Camp,and Technical Education Center (TEC)) give highPotential StudentsStakeholder Purpose of Measure Primary MethodologyStudent success within select high schoolprograms such as Tech Prep and TalentSearchDetermine types of programs of interest tohigh school students in the areaSurveysTracking on persistence,successCareer fairsCurrent StudentsSatisfaction measuresCollect information on studentexpectations/needs and levels ofsatisfactionCustomer comment cardsBehavioral measuresStudent persistence measures onpersistence and success within course,between courses to completionCourse evaluationsEvaluation on entering abilities in reading,writing, math,CCSSENoel –LevitzIn-house surveysFocus groupsFeedback cardsAccuplacer testingTracking on persistence,success; statistical analysisGraduates/AlumniTable 3.2 Methodologies to Measure Stakeholder RequirementsSatisfaction measuresTransfer experiencesPlacement informationProgram outcome attainmentSurveysAQIP Category Three: Understanding Students’ and Other Stakeholders Needs 25