AQIP 2007 Systems Portfolio - San Juan College

San Juan College – AQIP Systems Portfolio- November 2007Overall, the following have been identified as areas inneed of improvement at SJC. All of these itemsrepresent the Institutional Structure climate factor.• The extent to which information is shared withinthis institution,• The extent to which open and ethicalcommunication is practiced at this institution,• The extent to which decisions are made at theappropriate level at this institution,• The extent to which I am able to appropriatelyinfluence the direction of this institution,• The extent to which spirit of cooperation exists atthis institution,• The extent to which this institution isappropriately organized,• The extent to which institutional teams useproblem-solving techniques,• The extent to which my work is guided by clearlydefined administrative processesOverall, the following have been identified as areas ofexcellence at SJC. Eight of the ten items representStudent Focus climate factor and two represent theSupervisory Relationships climate factor.• The extent to which I feel my job is relevant tothis institution’s mission,• The extent to which open students receive anexcellent education at this institution,• The extent to which this institution preparesstudents for a career,• The extent to which students are satisfied withtheir educational experience at this institution,• The extent to which faculty meet the needs ofstudents,• The extent to which student ethnic and culturaldiversity are important at this institution,• The extent to which I am given the opportunity tobe creative in my work,• The extent to which this institution preparesstudents for further learningImprovement (I)5I1 Feedback from students, faculty, staff andstakeholders is reviewed regularly at all levels of theinstitution as described below in Table 5.8. If thedata indicate a negative trend, it is reviewed,discussed and analyzed.5I2 SJC leadership has identified improvingCommunication Systems as a strategic priority in2007-2008. This priority has emerged in light of theresults of the PACE survey. A cross-functionalCommunications and Input Design Team has beencharged with recommending institutional processesthat will enhance channels for communication andinput in order to provide as a basis for sustainingcontinuous improvement at San Juan College.In focusing on communication and input, the team willconcentrate on the five top areas in need ofimprovement as identified in the report of the results:• The extent to which information is shared withinthis institution• The extent to which open and ethicalcommunication is practiced at this institution• The extent to which decisions are made at theappropriate level at this institution• The extent to which I am able to appropriatelyinfluence the direction of this institution• The extent to which a spirit of cooperation existsat this institutionThe design process will be:• Strategic in terms of impacting the results theCollege aims to provide to society and tostudents as they progress in their programs oflearning.• Collaborative so as to ensure broad-basedparticipation and a means for stakeholder groupsto be heard and to influence therecommendations.• Focused on building trust through effectivecommunication and negotiation that makes it safeto identify and challenge assumptions, andsupport agreements on shared values andmutual commitments that are aligned with SJC’sVision, Values, and Mission.• Will be meaningful in that it will lay the foundationfor recommendations intended to establish ameans for communication and input that willassist in furthering decisions that will shape theimplementation of the SJC Strategic Plan.• Data-informed, using qualitative and quantitativedata that are reviewed as recommendations forcontinuous improvement are developed.• Expected to provide progress reports to thePresident’s Cabinet on 26 November 2007 and05 April 2008 as a year end report. Responsiblefor communicating its work to all Collegeemployees and students.The recommendations from the design process will:• Result from benchmarking at least three modelsat other institutions of higher education.• Include formative and summative evaluationcomponents that employ agreed uponperformance indicators that can be used toassess the effectiveness of the proposals that areimplemented.• Propose sustainable collaborative processes thatcan be functionally integrated into the operationof the College in ways that will sustain continuousquality improvement.• Support collaborative processes that ensure thatinitiatives of the Strategic Plan align with theVision, Values, and Mission of the College.AQIP Category Five: Leading and Communicating 53