<strong>San</strong> <strong>Juan</strong> <strong>College</strong> – <strong>AQIP</strong> <strong>Systems</strong> <strong>Portfolio</strong>- November <strong>2007</strong>Taskforce Charter Liaison Strategic DirectiveEnrollmentDevelop and implement strategies toincrease enrollment by at least 3.5percent annually in student credit hoursbased on the findings of the STAMATSStudent Recruitment Audit andbenchmarking the best practices ofother colleges.Vice President for StudentServicesValue Educational Accessand Student SuccessCommunication and InputDesign TeamOn-Line LearningAssessmentDevelopmental EducationTable 5.5 Strategic Plan TaskforcesBenchmark collaborative institutionalsystems and structures that willenhance communication as well asserve as bases for sustainingcontinuous improvement at a functionallevel.Develop strategic directives andguidelines for developing courses,programs and student support services.Further the Common Student LearningOutcomes (CSLOs) to assess studentlearning outcomes and to use theknowledge gained through theAssessment Academy initiative toimprove pedagogy and curricula.Research best practices of othercolleges and recommending strategiesto improve success in developmentalcourses.Vice President for InstitutionalResearchand PlanningVice President for BusinessServicesVice President for LearningVice President for InstitutionalResearchand PlanningVice President for LearningValuing PeopleValue Educational Accessand Student SuccessValue Educational Accessand Student SuccessValue Educational Accessand Student SuccessWeekly News ClipsCommunicatorConvocation ceremonies President’s State of the <strong>College</strong> addressDOWNWARDCOMMUNICATIONXXXUPWARDCOMMUNICATIONStaff Notes newsletterXPresident’s Advisory Committees X X XLegislative ReceptionXSJC Portal Intranet) X XFaculty meetings X XTech Update (Office of Technology Services newsletter)XStudent forumsXCommunity forumsXBoard retreat X XAdvisory Councils X XSchool meetings X X XQuality Councils X XCTXfiles newsletterX“Tell it to the President” email link X X“Tell it to the Vice Presidents” email links X XPosted agendas and minutesTable 5.6 SJC Communication <strong>Systems</strong>X2-WAYCOMMUNICATION5P6 As pointed out in 5C1, 5P2, and 5P5 above, <strong>San</strong><strong>Juan</strong> <strong>College</strong> has a network of taskforces,committees,councils, and advisory groups withinterlocking memberships that are used tocommunicate shared themes and emphases intendedthrough information sharing, discussion, and study topromote alignment with the mission and strategicdirection of the institution. The Charter ofAccountability, an annual work plan for professionalstaff, is another instrument used to communicate ex-pectations regarding institutional directions andopportunities. The processes and instruments thatcomprise the communication system further enhancereinforcement of mission and strategic direction.The President and Vice Presidents meet on a weeklybasis to confer on matters pertaining to operationalissues, policies, and feedback from various actors andinfluencers in the decision-making process. ThePresident’s Cabinet consists of executive and midmanagementadministrators who meet bi-monthly to<strong>AQIP</strong> Category Five: Leading and Communicating 50
<strong>San</strong> <strong>Juan</strong> <strong>College</strong> – <strong>AQIP</strong> <strong>Systems</strong> <strong>Portfolio</strong>- November <strong>2007</strong>share information and discuss major policy andoperational issues.Along with a variety of publications (traditional mediaand electronic) supported through the PublicRelations Office, <strong>San</strong> <strong>Juan</strong> <strong>College</strong> uses numerousways to communicate beyond leadership reporting.For example, to communicate results of a collegeeconomic impact study conducted in 2005, paidperformance indicator advertisements were placedquarterly in the Daily Times, Navajo Times and FourCorners Business Journal. Topics included economicimpact, high school graduates who attend <strong>San</strong> <strong>Juan</strong><strong>College</strong>, graduation rates (including Native American),enrollment growth and community service. TheOrganizational Development Office coordinates yearlyopen forums offered for a full week duringConvocation Week, providing opportunities to share,learn, and serve.Employees are encouraged to become involved in thecommunity and many serve on the boards of localorganizations. The <strong>College</strong> is also active in thecounty-wide United Way campaign, with the Presidentserving as campaign chair for the current year.5P7 Aside from the <strong>San</strong> <strong>Juan</strong> <strong>College</strong> LeadershipAcademy, the <strong>College</strong> provides leadershipencouragement at semi-annual retreats for theLearning and Student Services teams, often includingmembers of other divisions of the <strong>College</strong> in thoseactivities. The Business and Industry Training Centeroffers professional development and trainingsessions, with best practice skills, taught by industryleaders for the college leadership teams, faculty,professional staff, and support staff.Additional development opportunities include:• Each year SJC nominates four faculty for theExcellence in Teaching Award recognition by theNational Institute for Staff and OrganizationalDevelopment (NISOD) celebrating excellence inteaching.• Leadership <strong>San</strong> <strong>Juan</strong>, of which SJC is a partner,builds upon the dedication and leadershipabilities of the participants. Class members learnabout every major aspect of our community.Annually, SJC selects up to four staff to apply tothe program.• Staff and faculty are encouraged to becomeQuality New Mexico reviewers. Quality NewMexico recognizes businesses and educationalinstitutions from commitment to progress toexcellence.• SJC has joined the CQIN Network. Each year ateam of faculty and staff attend the SummerInstitute. A new project is developed each year tosupport the institution’s quality initiatives.5P8 While SJC cannot deliberately choosesuccessors because of federal and state affirmativeaction regulations, the campus environmentencourages individuals to consider leadershippositions. Although there is not a formal successionprocess, the President regularly involves seniorleadership in a variety experiences, both internallyand within the larger community it serves. The <strong>San</strong><strong>Juan</strong> <strong>College</strong> Leadership Academy is open to staffand faculty of all levels. Faculty are encouraged toconsider leadership positions as department chairsand program directors. Currently, three faculty areserving as interim deans. Other campus leadershipopportunities include the Distinguished TeachingChairs, Allison Award, Annabelle Friddle Award,<strong>San</strong>doval Award, Physical Plant Excellence Awardand Innovation of the Year Award (see Category 4).5P9 Every two years the <strong>College</strong> administers aclimate survey that covers such issues as employeemorale, communication, commitment to mission andcontinuous improvement, and leadership. Themeasure gives direction to strategic initiatives andgoals for the coming years. The PACE ClimateSurvey was administered in February <strong>2007</strong> andresults were presented as part of the Fall <strong>2007</strong>Convocation by Dr. Leila Gonzalez-Sullivan, Director,National Institute for Leadership Effectiveness (NILIE)at North Carolina State University.Results (R)5R1 Community forums were held in 2005 inFarmington, Aztec, Bloomfield, Shiprock and Kirtlandin preparation for a county-wide bond election. Theforums provided <strong>College</strong> leadership with invaluableinput and have proven to be ideal two-waycommunication vehicles. As a direct response to inputfrom individuals during these forums, a strategic planfor 2006-2011 was developed. As follow-up, lettersfrom the President, as well as a brochure detailing thestrategic plan was mailed to all the participants of theforums from the five communities.To ensure compliance and gain more meaningfulinstitutional benefits from grant funded programs, aGrants Quality Review process, modeled after theQuality New Mexico Pinon Award, was piloted in2006-07. A cross-functional team conducted a qualityassessment of one federal and one state grant fundedprogram. The team met with program staff and theappropriate Vice President to share strengths andidentified opportunities for improvement. Bestpractices were incorporated into the overall grantscompliance procedures fall <strong>2007</strong>-08, the reviewprocess is now aligned with the Quality Quick Check(see Category 8).<strong>AQIP</strong> Category Five: Leading and Communicating 51