National Archives of Australia - Annual reports

in information and education activities, and thepercentage of participants reporting an increasedawareness and understanding of Australia’sheritage and democracy (Table 11).Program 2.2 summary of performanceTables 10 and 11 present the Archives’performance in relation to Program 2.2.Details of the Archives’ activities supporting theachievement of key performance targets relatingto Program 2.2 follow.Access to recordsNational Reference ServiceIn 2010–11, the Archives received 84,295 referenceenquiries from the public (Table 12). The records ofthose who served in the Australian defence forcesin World War I and World War II, and records aboutpeople who migrated to Australia after World War IIcontinued to be in high demand.Most people access records through digital copieson the Archives’ website (via RecordSearch).A total of 1,928,552 records were accessed viaRecordSearch in 2010–11 (Table 13).Table 11: Program 2.2 key performance indicators, 2010–11Key performance indicatorRecords accessed in reading rooms or through theNational Reference Service (number)Target in 2010–11 PortfolioBudget StatementsAchievement in2010–11100 000 110 562Records accessed online (number) 1 100 000 1 928 552Unique visits to the Archives’ websites (number) 1 600 000 5 174 156*Participants in information and education activities (number) 100 000 207 911Participants in Archives activities who are satisfied (%) 90 96Participants in Archives activities who report an increasedawareness and understanding of Australia’s heritage anddemocracy (%)90 94* Consistently high achievement in relation to this key performance indicator has resulted in the setting of a stretch target of5 million visits to the Archives’ websites for 2011–12.Table 12: Reference enquiries from the public, 2006–07 to 2010–11Reference enquiries received by theNational Reference Service, telephoneor online, including requests through theNational Digitisation Service2006–07 2007–08 2008–09 2009–10 2010–11103 362 87 037 74 614 69 105 65 148Visits to reading rooms 20 372 21 320 22 290 22 604 19 147Total reference enquiries 123 734 108 357 96 904 91 709 84 295Table 13: Records accessed by the public, 2006–07 to 2010–112006–07 2007–08 2008–09 2009–10 2010–11Digital copies via RecordSearch 1 485 145 2 023 328 1 991 126 2 071 396 1 928 552Original records accessed in reading rooms 49 496 48 275 57 341 54 484 57 805Original records accessed or copied bystaff for researchers75 910 78 031 62 167 62 860 49 803Total original records accessed 125 406 126 306 119 508 117 344 107 608Report on performance 25