Broadband Customer Reporting – XML Release 2 Issue 16.8a

Column Title Possible Entries Format ExplanationBilling Accounteg . 64487170AC01BlankAlphanumeric100 Char MaxThe unique ID of the SP account which is beingdebited for this service.This will show the SP’s account numberBlank for CRF rejected orders and could be blank forCancelled DateCancelledReasonDate & TimeBlankUnable to supply DSL serviceLine cannot be upgraded to supportDSL at reasonable costDD/MM/YYYYHH:MM:SSAlphanumeric200 Char MaxCRF cancelledThe date and time that the order cancelled in BT’ssystems.Blank – the order is not cancelledThe reason the order was cancelled.An order may be cancelled manually by the ServiceProvider or by BT or automatically by BT systems.Blank – the order has not been cancelled.Line quality inadequate to supportDSLLine loss out of limitsPlease note the reason can appear an update earlierthan the order status and lineitemsubstatus beingchanged to reflect the cancellationNo current BT contractBT unable to gain access to EU site30 day letter time expired