Broadband Customer Reporting – XML Release 2 Issue 16.8a

Column Title Explanation & Possible Entry CommentsEnd UserBroadband Operations IPChester 2 nd line IPNat/No Nat DutyFault ReasonFault ClearFailed ProvisionNo Connection to Blue ScreenInteractive service not availableFault equipment at customerFreeze frameSlow connection rateMajor service failureNo connection to RASNo/red ATMNo synchronisationIntermittent connectionSSB IssuesFailed reconfigurationNo connection to home gateway routerAny 7.xx codeAny 6.xx codeNo web pagesKill the PPPKnowledge Based DiagnosticNFL – Need to check with BTW SPACE OperationsLTB - Lower Threshold BreachControlled Special Fault InvestigationIndeterminateCustomers equipment, error or mis-operation; A end (ServiceProvider)Customers equipment, error or mis-operation; B End (End UserCPE)BT maintained midband equipment at Customers Premises, B End(End User net equipment)ADSL Mux and cabling; Core network including serving exchangeFault not found IP network/SP network connectionAll of these are just one line descriptionsof the reason for the fault.All of these are one line commentscovering the fault clearance details.