Broadband Customer Reporting – XML Release 2 Issue 16.8a

Column Title Possible Entries Format ExplanationOrder StatusPLACEDAlphanumeric30 Char MaxCANCEL REQUESTERRORCANCELLEDCOMPLETEDIn relation to the processing of CRF(Customer Requirements Forms) onlyCRF REJECTEDCRF CANCELLEDThe stage the order has reached in processing – thisis supplemented by the Line Item Sub-statusPlaced – The order is being processed by BTCancel request – A request to cancel the order hasbeen issuedError – The order processing cannot continue, forexample where a cancellation request has beenissued too late in the order processingCancelled – The order has been cancelled andprocessing is terminatedCompleted – Provision completed. Billing isinstigated/ceasedCRF Rejected - The CRF is rejected due toincompleteness or failure of the pre-order enquirycheck prior to order entryCRF Cancelled – The CRF was cancelled due toincomplete data at order creationOrder TypeAssignedPROVIDEPROVIDE NO APPOINTPROVISIONCEASECEASE & RECOVER and CEASEWITH JIFFY BAGCONVERTAlphanumeric50 Char maxAssigned – example where the order has beencreated and not submitted due not having anappointment on an engineer install or the SP isunable to cancel an orderDenotes the type of orderProvide – Provide a new BT installed serviceProvide no appoint – Provide a self install serviceProvision – Provide a new BT installed serviceCease – cease an existing self installed serviceCease & recover and Cease with a jiffy bag – Cease aBT installed service. (Changes to Cease if a SelfInstall Product)Convert – Convert an existing service from a differentproduct family, to a new product and serviceShift - Move an existing service termination within thecustomer premises.