Broadband Customer Reporting – XML Release 2 Issue 16.8a

Column Title Explanation & Possible Entry Commentsengineer.Other licensed operators A endOther licensed operators B end.BB SFI Fault found on non-BT wiring at the customer end userpremises (Chargeable).BB SFI Fault found on customer sited non BT maintainedequipment (Chargeable).BB SFI Line tested ok by BT engineer at customer premises(Chargeable).BB SFI Fault proved to modem or router (Chargeable).K1 - Knowledge Based Diagnostics RejectionCustomer Notes General notes text These are BT notes relating to the faultsprogressCustomer ID O/Mxxxxxxxxx The Service Provider identifierCustomer The reference given to the fault by the Service providerReferenceEnd User First This field will be removed shortlyNameEnd Users last This field will be removed shortlyNameService ID BBIPxxxxxxxx or FTIPxxxxxxxx or BBEUxxxxxxxx The unique service identifier for the circuitService Level Enhanced or Standard The contract optionTotal OST hh.mm.ss Total out of service time including parkedtimeRepeat ELF This Field Will Be Removed ShortlyExchange Name The name of the telephone exchange that serves the DSL circuitInstalled Date Dd/mm/yyyy hh:mm:ss To Be Removed Shortly Date the circuit was installedFault Status Awaiting Retest - The fault has been cleared by BT Wholesale andis awaiting retest by the SP.Awaiting Appointment - An appointment is requiredUnparked - The fault is with BTTechnical Assistance - TBANo Customer Access - TBAConfirm Flt Cleared - Fault Cleared