Broadband Customer Reporting – XML Release 2 Issue 16.8a

Column Title Explanation & Possible Entry Comments(ADSL) BT Datastream Max Premium(ADSL) BT DataStream Max Premium CBR(ADSL) BT DataStream Max Premium VBRrtAggregation PointExtension PathAP SetAPSet Allow UsageWBC End User Access (EUA)WBMC Shared ServiceWBMC Dedicated ServiceWBMC Host LinkWBMC Dedicated LinkFault Action This field identifies what action the fault is currently inThis is the basic current status of the faultAppointment MadeAppointment RequiredClosedOpenPower On RequestRetestLog on Request - Request to Service Provider to ask End User to log onto system and stay logged on while diagnostic tests are being runFirewall Down Request - Request to Service Provider to ask End User tohave their firewall disabled while diagnostic tests are being runSP Action Required - This will normally be accompanied by a CustomerNote which will describe the action or information required from theService Provider.Detail An icon allowing you to drill down into the specific fault for moredetail.Case ID A reference generated by a BT back end system This is the BT generated fault number.Closed Date Dd/mm/yyyy hh:mm:ss The date and time the fault was clearedFault With The following entries are availableThese are the possible duties within theBroadband Operations UnitBT repair process that might be dealingCustomer Service Engineerwith the fault.Internet Operations centreSent to PTO visitService management CentreService Provider