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KLIA — 18 strong years of<br />
transforming a national<br />
icon into an integrated hub<br />
Someone once said, "You can't expect to meet the<br />
challenges of today with yesterday's tools and expect to be in<br />
business tomorrow."<br />
This rings true of the country's premier gateway into the nation<br />
— the KL International Airport (KLIA) — for having persevered<br />
and come a long way. The national icon is now 18 years old.<br />
In his speech during the anniversary celebration held at KLIA<br />
on 29 June <strong>2016</strong>, Malaysia Airports Managing Director, Datuk<br />
Badlisham Ghazali said Malaysia Airports’ aspirations is not only<br />
about making KLIA the region’s premier integrated aviation<br />
hub; it is also meant to transform Malaysia Airports from an<br />
airport operator into a service leader through another key<br />
strategic priority under Runway to Success 2020 (RtS2020) —<br />
Total Airport Experience (TAE). TAE is aimed at enhancing<br />
passenger journey across all the touch points<br />
delivering better airport-retailer and airportairline<br />
relationship as well as transforming<br />
Malaysia Airports into a customer-centric<br />
organisation.<br />
"Although this initiative is<br />
spearheaded by Malaysia Airports,<br />
it would require the support and<br />
concerted effort of all of us within<br />
the airport community. This is why<br />
we treasure the strong collaboration<br />
and relationship that currently exist<br />
among us today. It is my sincere hope<br />
that this relationship based on mutual Malaysia Airports’ Managing Director,<br />
respect will continue to flourish as it Datuk Badlisham Ghazali speaking to<br />
is the key determinant to our success KLIA and Malaysia Airports staff<br />
in achieving our mission of creating joyful<br />
experiences and being acknowledged as one<br />
of the best airports in the world."<br />
Till May <strong>2016</strong>, KLIA registered a total of 20.8 million of<br />
passenger movements and continues to welcome new airlines.<br />
Up till June this year KLIA welcomed two new airlines to KLIA.<br />
The first was Shaheen Airlines, which introduced direct routes<br />
between Pakistan and Kuala Lumpur. The second was VietJet<br />
Air with direct routes between Kuala Lumpur and Hanoi while<br />
KLM Royal Dutch Airlines recently announced an increase in<br />
its flight frequency to KLIA bringing it to a total of ten flights<br />
per week.<br />
As of May <strong>2016</strong>, KLIA showed encouraging year-on-year<br />
growth of 4.3% whereby KLIA Main had recorded 9.3 million<br />
passengers and klia2 recorded 11.6 million passengers — an<br />
increase of 13.4% over the same corresponding period.<br />
What's<br />
C onverging<br />
Also, in commemorating its 18 years of achievement and<br />
showing its appreciation to passengers, KLIA feted five<br />
lucky passengers in a simple yet special reception. The lucky<br />
passengers were chosen based on being the 95th, 248th<br />
and 517th millionth passengers at KLIA while passengers<br />
who were the 68th and 106th millionth at klia2 were treated<br />
at the reception.<br />
Furthermore, with the opening of klia2, KLIA now is a threerunway<br />
airport system — making KLIA the first airport in the<br />
region to have three independent runways, thus enhancing<br />
efficiencies and facilitating future growth. The anniversary<br />
celebration was attended by airlines partners, retailers and<br />
agencies at KLIA, members of the media as well as Senior<br />
Management of Malaysia Airports.<br />
KLIA staff assembled during<br />
the anniversary celebration<br />
KLIA commemorated its 18 years of achievement by treating five<br />
lucky passengers to a simple reception<br />
109
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